Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering effective solutions to maintain smooth operations. Collaboration with different teams and continuous monitoring of system performance are integral parts of the daily routine.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure timely resolution of system issues. - Facilitate knowledge sharing and mentoring within the team to enhance overall expertise. - Monitor system health and proactively identify potential risks to prevent disruptions.

Professional & Technical Skills: - Required Skill: Expert proficiency in Microsoft Dynamics 365 ERP Functional. - Strong understanding of enterprise resource planning processes and workflows. - Experience in troubleshooting and resolving functional issues within Microsoft Dynamics 365 ERP. - Ability to analyze business requirements and translate them into effective system solutions. - Excellent communication skills to liaise with technical and non-technical stakeholders. - Proficient in documenting support activities and maintaining knowledge bases.

Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Dynamics 365 ERP Functional. - This position is based at our Manila office.

Minimum 3 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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