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Digitide Solutions Limited

Desktop Support Engineer L2

Digitide Solutions Limited Gurugram, Haryana, India

IT Services and IT Consulting · 10,001+ employees

5 h ago
support-engineer Mid (2-5 yrs) Full-time India
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About the role

The Desktop Support Engineer is responsible for diagnosing and resolving hardware, software, and network connectivity issues. They also manage user accounts, perform system deployments, and maintain documentation within helpdesk ticketing systems.

What they look for

Technical Troubleshooting Hardware Repair Software Installation Operating Systems Windows MacOS Linux Active Directory Microsoft 365 TCP/IP DNS DHCP ServiceNow JIRA Customer Service Problem-solving

Requirements

Candidates must possess a graduate degree and have proficiency in Windows, macOS, and Linux environments. Strong technical knowledge of networking protocols and hardware repair, combined with excellent customer service skills, is required.

Full description

A Desktop Support Engineer manages, troubleshoots, and maintains an organization's computer hardware, software operating systems, and end-user network connectivity.

Responsibilities

  • Technical Troubleshooting: Diagnose and resolve hardware, software, and peripheral issues via remote tools or on-site deskside support.
  • System Deployment: Install, configure, and image operating systems (Windows, macOS, Linux) and deploy workstations for new hires.
  • Access & Directory Management: Manage user accounts, password resets, and security permissions using Active Directory or Microsoft 365.
  • Ticketing & Documentation: Track incidents through helpdesk systems (e.g., ServiceNow, JIRA) and log technical solutions for future reference
  • Technical Knowledge: Proficiency in Windows/Mac environments, TCP/IP, DNS, DHCP, and hardware assembly/repair.
  • Soft Skills: Strong customer service orientation, clear communication, and logical problem-solving.

Qualifications

Graduate

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