AES CSX Salesforce Senior Manager- Managed Services - AC

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Salesforce Senior Manager in managed services, you will lead client support work focused on outsourced process delivery, client and customer interaction, data review, enrichment and processing, quality control activities, and escalation handling within our Managed Services practice. As a Senior Manager you will lead large projects, apply sound judgment in complex situations, coach teams through changing priorities, and bring clear communication, systems thinking, and practical solutions to client challenges. In this role at PwC, you will use your knowledge of Salesforce services and managed service delivery to coordinate work streams, validate outcomes with clients, and help shape service delivery that supports operational efficiency and consistent results.

Responsibilities

- Leading Salesforce managed services delivery for client support activities, process execution, and issue resolution across multiple workstreams - Guiding teams through data review, enrichment, processing, and validation of customer information within Salesforce environments - Coordinating implementation and monitoring of quality controls, control procedures, and quality metrics to support service consistency - Advising clients on application evolution activities, including configuration, customization, integration, and ongoing lifecycle support - Directing problem solving across ambiguous situations by applying systems thinking to identify root causes and improvement opportunities - Reviewing escalations, evaluating corrective actions, and adjusting delivery approaches based on client feedback and service requirements - Coaching team members on service management, process documentation, and delivery execution to support effective operations - Modeling professional and technical standards, code of conduct, and independence requirements across managed service engagements

What You Must Have

- At least a Bachelor's degree - At least 6 years of experience - Oral and written proficiency in English required

What Sets You Apart

- Experience leading Salesforce managed services transformations for clients - Applying systems thinking to identify root causes and opportunities - Crafting clear messages that tell a holistic story - Validating client outcomes and incorporating feedback into delivery - Directing teams through ambiguity, complexity, and shifting priorities - Coaching diverse teams while modeling professional and technical standards

Travel Requirements

Not Specified

Job Posting End Date