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Newsmax Media, Inc.

Technical Support Engineer

Newsmax Media, Inc. District of Columbia, United States · $166K–$177K/yr

Cable and Satellite Programming · 501-1,000 employees

2 d ago
support-engineer Mid (2-5 yrs) Full-time United States
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About the role

Provide technical assistance for hardware and software issues via phone, email, or in-person interactions. Perform installations, repairs, and diagnostic procedures while maintaining detailed reports on recurring malfunctions.

What they look for

Technical support Windows 7/10 Windows servers Mac OS MS Office Outlook Ticketing systems Helpdesk processes Active Directory Printers Anti-virus Backups Hardware installation Software installation Diagnostic programs Troubleshooting

Requirements

Requires experience with Windows and Mac operating systems, Active Directory, and helpdesk ticketing processes. Candidates should possess strong communication skills to explain technical solutions to non-technical users.

Benefits

Health insurance Dental insurance Vision insurance 401(k) retirement plan Company match Paid time off Holidays

Full description

Core Duties and Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Respond to email messages for customers seeking help.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Position Requirements:

  • Bachelor’s degree preferred.
  • Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS.
  • Experience working with MS Office suite including email clients (outlook).
  • Experience with ticketing systems and helpdesk processes.
  • Experience in supporting proprietary software.
  • Experience with Active Directory, printers, anti-virus, backups.
  • Hands on experience with diagnosing and resolving basic technical issues.
  • Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.
  • Experience working in 24x7 environment.

Compensation & Benefits:

  • Competitive salary $80-$85 dependent on location, skills, and relevant experience.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Collaborative and inclusive work environment.

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