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Leonardo

Infra-SAN and Network Engineer

Leonardo Oberpfaffenhofen, Bavaria, Germany

Defense and Space Manufacturing · 10,001+ employees

5 d ago
network-engineer Senior (5-10 yrs) Full-time Germany
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About the role

The engineer is responsible for restoring service availability by identifying and resolving infrastructure anomalies in accordance with defined SLAs. They also manage major incidents, perform root cause analysis, and maintain the Known Error Database.

What they look for

SAN Network Engineering Incident Management SLA Management Root Cause Analysis Troubleshooting Infrastructure Monitoring Technical Support Problem Management Data Analysis Dashboard Reporting Vendor Management

Requirements

The role requires an expert-level professional capable of performing complex technical diagnostics and managing external supplier involvement. Candidates must be proficient in incident resolution, problem management, and infrastructure performance monitoring.

Full description

Job Description:

Mission:

Restores availability and normal service levels, in accordance with the defined SLA, in the event of an incident

Activities:

Analyses, identifies and resolves anomalies and disservices in order to restore availability and normal service levels as soon as possible, in accordance with the defined SLA

Performs a first-level resolution diagnosis based on the competencies possessed and the procedures recorded in the event of Known Error Performs a second level diagnosis if necessary with the possible involvement of external suppliers Identifies corrective actions to definitively resolve the error or identifies workarounds for malfunctions that cannot be definitively resolved Verifies the mitigation of the disservice and its complete resolution based on the expected results of the identified measures Manages Major Incidents with a dedicated process Monitors incidents managed in compliance with SLA

Proactively identifies any problems Records, categorises and prioritises problems Analyses the problem to identify a root cause or at least a workaround Identifies interventions for the resolution of the causes of the problem Performs a feasibility analysis of a possible identified solution by evaluating the impacts, costs and implementation and approval timeframes Monitors the planned interventions and verifies their effectiveness in solving the problem Updates the Known Error Database Prepares data for unified dashboards (managed by the Enterprise Performance Mgmt process)

Seniority:

Expert

Primary Location:

DE - Oberpfaffenhofen - GSOC

Contract Type:

Hybrid Working:

Onsite

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