Network Administrator Onsite (Dallas, TX)

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.

• Printer issues of any kind.

• Standard business application (Office, etc.) issues of any kind.

• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

• Server issues of any kind.

• Networking issues of any kind.

• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.

• Experience with Windows and Mac OS troubleshooting.

• Experience with Server 2016 through 2025.

• Experience with VMWare and Hyper V Virtualization.

• Experience supporting M365 and Azure.

• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.

• Minimum of five years experience in IT Support or a similar role.

• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

• Advanced understanding of managing, and troubleshooting networks.

• Advanced understanding of virtualized environments.

• Experience with Managed Service Providers (MSPs) is highly desirable.

• Active Network Certifications are preferred.

• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• CSAT: Scores filled out by clients using the rating system in tickets.

• Quality Score: Assessments performed by the training and quality team.

• Utilization: Hours entered into tickets in the ticketing system.

• Hours / Ticket: Average number of hours entered per service ticket.

• First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan

• Dental & Vision

• Life Insurance

• Disability Coverage

• Paid Time Off (starts at 15 days per year)

• Maternity/Paternity Leave

• Paid US Holiday

• Retirement Plan

• Salary Advancement/Loan

• Health & Wellness Program

• Company-paid training and certification

• Supplemental Life Insurance (Employee-paid)

• Supplemental Health Plans (Employee-paid)