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Newsmax Media, Inc.

Technical Support Engineer

Newsmax Media, Inc. Boca Raton, Florida, United States

Cable and Satellite Programming · 501-1,000 employees

2 d ago
support-engineer Mid (2-5 yrs) Full-time United States
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About the role

Provide technical assistance for hardware and software issues via phone, email, or in-person interactions. Perform installations, repairs, and diagnostic procedures while maintaining detailed reports on system malfunctions.

What they look for

Technical support Hardware troubleshooting Software installation Windows 7/10 Windows servers Mac OS MS Office Ticketing systems Helpdesk processes Active Directory Printer support Anti-virus Backup management Diagnostic programs Customer service Communication skills

Requirements

Requires experience with Windows and Mac environments, Active Directory, and helpdesk ticketing systems. Candidates should possess strong problem-solving abilities and the capacity to explain technical solutions to non-technical users.

Benefits

Health insurance Dental insurance Vision insurance 401(k) retirement plan Company match Paid time off Holidays

Full description

Core Duties and Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Respond to email messages for customers seeking help.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Position Requirements:

  • Bachelor’s degree preferred.
  • Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS.
  • Experience working with MS Office suite including email clients (outlook).
  • Experience with ticketing systems and helpdesk processes.
  • Experience in supporting proprietary software.
  • Experience with Active Directory, printers, anti-virus, backups.
  • Hands on experience with diagnosing and resolving basic technical issues.
  • Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.
  • Experience working in 24x7 environment.

Compensation & Benefits:

  • Competitive salary.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Collaborative and inclusive work environment.

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