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Fortinet

Senior Technical Support Engineer

Fortinet Sunnyvale, California, United States · $68K–$84K/yr

Computer and Network Security · 10,001+ employees

6 d ago
support-engineer Mid (2-5 yrs) Full-time United States
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About the role

Provide technical support for security devices and cloud deployments while analyzing network configurations and packet captures. Collaborate with engineering teams to recreate and debug customer issues in a lab environment.

What they look for

Technical support Network protocols TCP/IP Routing Firewall IPS Troubleshooting Packet capture Linux Unix Windows SSL TLS HTTP Proxy VLAN

Requirements

Requires a Bachelor's or Master's degree in Engineering and strong knowledge of networking protocols and security technologies. Candidates must be authorized to work in the U.S. without sponsorship.

Benefits

Medical insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) Paid holidays Vacation time Sick time Leave program Equity program

Full description

Position overview and Job Responsibilities:

  • Provide technical support to customers on security devices and Cloud deployments.
  • Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.
  • Recommend corrective actions based on gathered data and its analysis.
  • Run real-time phone or remote access sessions with customers.
  • Apply networking knowledge with a focus on L2, L3, L4, and L7.
  • Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing.
  • Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes.
  • Demonstrate knowledge and/or experience in each of the following:
  • Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification
  • OSI model
  • Operating systems: Windows, Unix or Linux
  • Internet security: firewall, IPSs, or Mail Security Gateways.

Desired:

  • Having any of industry certificates (FCNSA, CCNA, CCIE)
  • Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
  • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
  • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitude

Education:

  • Bachelor's or Master’s Degree in Engineering

Must be authorized to work in the U.S. without sponsorship.

The US base salary range for this full-time position is $68,000-$84,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.

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