JobCubby JobCubby
Sign up
First Line Software

IT Support Engineer

First Line Software Bogota, Capital District, RAP (Especial) Central, Colombia

IT System Custom Software Development · 201-500 employees

5 h ago
support-engineer Mid (2-5 yrs) Full-time Colombia
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

The IT Support Engineer will diagnose and resolve hardware, software, and network issues while providing enterprise-level assistance to team members. Responsibilities also include managing equipment inventory and documenting technical resolutions to maintain internal knowledge resources.

What they look for

Windows Linux Mac OS Microsoft Office Troubleshooting Critical thinking Help desk software Remote desktop tools Hardware support Software support Network support Technical support Communication Inventory management

Requirements

Candidates must hold a bachelor's degree in Computer Science or a related field and possess at least 3 years of experience in IT support roles. Proficiency in Windows, Linux, and Mac OS environments, along with strong troubleshooting and communication skills, is required.

Benefits

Training programs Courses Certifications Flexible working hours Corporate English classes Workation program

Full description

About us

At First Line Software, we design and deliver innovative technology solutions that help companies worldwide grow and transform. With a global team of experts, we support businesses across industries by solving complex challenges with scalable and practical solutions.

About the role

We are looking for an IT Support Engineer to provide enterprise-level assistance across our organization. You will diagnose and troubleshoot hardware and software issues, support installations, and ensure smooth day-to-day operations for our team members. This role is hands-on and highly collaborative, requiring excellent problem-solving skills and a customer-focused mindset.

Requirements

• Bachelors degree in Computer Science, Information Technology, or equivalent experience

• 3+ years in IT support roles (Help Desk, Technical Support Engineer, Desktop Support, etc.)

• Strong knowledge of Windows, Linux, and/or Mac OS environments

• High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

• Experience with remote desktop tools and help desk software

• Strong troubleshooting and critical-thinking skills

• Excellent communication in English (spoken and written)

• Preferred: Certifications (Microsoft, CompTIA A+, etc.), and experience in fast-paced industries like real estate or property management

Responsibilities

• Provide day-to-day IT support for hardware, software, and network issues

• Install and configure laptops, Windows OS, and mobile devices (iPads, iPhones)

• Diagnose and resolve technical problems, escalating when necessary

• Guide team members through solutions via phone, chat, email, or remote login

• Maintain equipment inventory and manage shipping/receiving between offices

• Document issues and resolutions to build internal knowledge resources

• Ensure IT systems are fully functional after troubleshooting

• Contribute to a positive, service-oriented support experience for all employees

The FLS Difference

  • Our modern stack projects are the right mix of exciting and challenging
  • Gain access to our diverse range of training programs, courses, and certifications
  • Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours
  • Enhance your language skills with our corporate English classes
  • Work from anywhere and explore the world with our Workation program



Similar roles