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HSBC

Senior Product Designer - HK Business

HSBC Kowloon City, Hong Kong Island, Hong Kong S.A.R.

Financial Services · 10,001+ employees

Oct 16
product-designer Senior (5-10 yrs) Full-time Hong Kong S.A.R.
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About the role

The Senior Product Designer will influence the vision and strategy for PayMe to enhance customer and merchant experiences. They will lead end-to-end design projects while establishing UX/UI guidelines and collaborating with cross-functional product and tech teams.

What they look for

Product design UX design UI design UX writing Figma Design systems Prototyping Information architecture Accessibility standards Inclusive design User research Content design Interaction design Stakeholder management Data analysis

Requirements

Candidates must have proven experience in digital product design with a strong portfolio demonstrating successful business and customer outcomes. Proficiency in Figma, design systems, and core UX disciplines is required, along with the ability to manage multiple priorities in a fast-paced environment.

Benefits

Professional development Flexible working Inclusive environment

Full description

GCB 5

We are currently seeking a high calibre professional to join our team as a Senior Product Designer.

In this role you will:

  • Influence our vision, strategy, and roadmap to help position PayMe at the forefront of customer experience design.
  • Enhance PayMe overall customer & merchant experience to create a positive impact, improving brand awareness & perception.
  • Ensure the highest standard of craft, clarity and creativity, across user experience (UX), user interface (UI) and user experience (UX) Writing, whilst working closely with CX and Product owners.
  • Establish and maintain UX & UI guidelines, principles and best practices to ensure consistency and efficiency in our design workflows
  • Drive the end-to-end project process, supported and collaborating with Product & Tech teams.
  • Conduct research and effectively apply data and insights to inform, evaluate, and validate customer experiences that deliver real value, ensuring the voice of the customer is embedded in every decision.
  • Identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.
  • Maintain regular & positive engagement with key support functions such as Risk, Compliance and Governance of Digital Customer Engagement to ensure alignment.

To be successful you will need:

  • Proven experience designing digital products and services, with strategic responsibility and impact or connecting decisions to business and customer goals.
  • Strong portfolio of design work delivered, demonstrating solutions that have delivered valuable outcomes & experiences to both customers and businesses
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Ability to adapt and learn at speed, managing communication and interactions with a variety of different stakeholders
  • Confidence mentoring others and contributing to a culture of growth and excellence
  • Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture
  • Working knowledge of accessibility standards and inclusive design
  • Fluency in written and spoken English, fluency in written Chinese a plus.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-

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