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Caterpillar Inc.

Product Support Engineer

Caterpillar Inc. Qingdao, Shandong, China

Machinery Manufacturing · 10,001+ employees

Oct 14
support-engineer Mid (2-5 yrs) Full-time China
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About the role

The role involves identifying potential product improvements and evaluating manufacturing processes to detect and resolve quality defects. You will also communicate technical specifications to ensure performance standards are met while managing the status of product issues.

What they look for

Customer Focus Data Gathering Data Analysis Service Excellence Consulting Effective Communications Problem Solving Relationship Management Technical Excellence Manufacturing Processes Quality Control Technical Specifications Design Modification Product Improvement

Requirements

Candidates should possess strong analytical, problem-solving, and communication skills to provide technical guidance and maintain client relationships. The position requires the ability to travel domestically and internationally for 40% to 50% of the time.

Full description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Supports new products or changes to existing products.

Responsibilities

  • Gathering input to identify potential new products or improvements to existing products.
  • Evaluating production processes to identify defects in manufacturing and design. Provide input to designs modifications to maximize production efficiency and product quality.
  • Identifying and tracking quality defects, ensuring resolution in manufacturing.
  • Communicating technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of product issues.

Skill Descriptors

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Travel Requirements: This position requires approximately 40%–50% domestic and/or international travel, depending on business and project needs.

 

Posting Dates:

October 14, 2026 - November 27, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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