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Vertiv

Service - Secondary Technical Support Engineer– Shenzhen

Vertiv China

Appliances, Electrical, and Electronics Manufacturing · 10,001+ employees

6 h ago
support-engineer Mid (2-5 yrs) Full-time China
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About the role

Responsible for the full lifecycle technical support of liquid cooling projects, including scheme review, debugging, and fault handling. Supports project delivery by resolving technical issues during on-site installation, commissioning, and operations.

What they look for

Liquid cooling systems Data center infrastructure Technical support Troubleshooting Technical documentation Project lifecycle management HVAC Thermal energy Refrigeration Communication skills Problem solving

Requirements

Requires a bachelor's degree or higher in refrigeration, HVAC, or thermal energy engineering. Candidates must have at least 2 years of experience in data center liquid cooling systems and strong technical problem-solving skills.

Full description

Brief Job Description:

工作职责：

1、负责液冷项目全生命周期技术支持，包括方案评审、技术澄清、调试支持及故障处理。

2、支持项目交付，解决现场安装调试和运维过程中的技术问题。

3、建立并持续优化液冷服务体系、技术标准及知识库。

4、开展典型故障分析和案例沉淀，推动问题闭环及持续改进。

5、为服务团队提供技术培训，并协同研发、产品、质量等部门提升产品服务能力。

职位要求：

1、本科及以上学历，制冷、暖通、热能动力相关专业。

2、具备2年以上数据中心液冷系统产品或技术支持经验。

3、熟悉液冷系统原理及相关设备。

4、具备较强的故障分析、问题解决及技术文档编写能力。

5、具备良好的沟通协调能力，可适应出差及现场支持工作。

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