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S R INTERNATIONAL INC

Lead Technical Business Analyst

S R INTERNATIONAL INC Harrisburg, Pennsylvania, United States

IT Services and IT Consulting · 11-50 employees

5 d ago
business-analyst Senior (5-10 yrs) Full-time United States
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About the role

The Senior Technical Business Lead will bridge business needs and technical solutions by collaborating with management and application teams to resolve technical issues. They are responsible for leading incident and change management activities while maintaining application inventory and documentation.

What they look for

DevOps Scrum Agile IT Project Management ITSM ServiceNow Remedy Business Requirements Incident Management Change Management Application Development Application Modernization COTS Security Accessibility Stakeholder Management

Requirements

Candidates must have at least 5 years of experience in DevOps, Agile/Scrum methodologies, and IT project management. Additionally, 2 years of ITSM experience with tools like ServiceNow or Remedy is required, along with strong analytical and communication skills.

Full description

Job Title: Senior Technical Business Lead

Job Code: PA 813572 Client: Commonwealth of Pennsylvania – PEMA Location: Harrisburg, PA – Hybrid/Local Work Location: 1310 Elmerton Ave, Harrisburg, PA 17110 Duration: Contract through 06/30/2027 Interview: First round via Microsoft Teams Closing Date: 10/14/2026 at 4:00 PM

Position Overview

The Commonwealth of Pennsylvania is seeking a Senior Technical Business Lead to support the Pennsylvania Emergency Management Agency (PEMA) and Office of State Fire Commissioner (OSFC) application development teams. This role bridges business needs and technical solutions, working directly with management and application teams to address IT business needs, technical issues, and application support.

Location Requirement

  • Candidates should ideally reside in Harrisburg or surrounding areas.
  • Hybrid position requiring onsite work at the PEMA headquarters 2–3 days per week, with flexibility as needed.

Required Skills

  • 5+ years of DevOps experience
  • 5+ years of Scrum/Agile/Iterative/Waterfall development
  • 5+ years of IT Project Management
  • 2+ years of ITSM experience, including Remedy and ServiceNow
  • Strong problem-solving, analytical, and communication skills
  • Ability to understand and gather client requirements
  • Strong presentation skills
  • Ability to gather and interpret data
  • Ability to explain technical concepts to technical and non-technical stakeholders
  • Knowledge of quality standards, legislation, and industry best practices
  • Ability to work effectively under pressure and meet deadlines
  • Experience gathering tasks and requirements with security and accessibility considerations
  • Broad knowledge of technologies and applications

Preferred Skills

  • Experience with application modernization projects
  • Experience with COTS product adoption
  • Experience supporting application development teams
  • Experience with Incident Management and Change Management

Key Responsibilities

  • Plan and coordinate daily stand-ups with development teams.
  • Work directly with PEMA/OSFC management to solve IT business needs and problems.
  • Collaborate with application teams to identify and resolve technical issues.
  • Lead Incident Management and Change Management activities.
  • Provide weekly status updates on projects, tasks, and initiatives.
  • Maintain application inventory and application support documentation.
  • Organize and maintain the PEMA/OSFC application portfolio.
  • Review business requirements and collaborate with development teams on level-of-effort estimates.
  • Support adoption of COTS products.
  • Gather tasks and requirements while considering security and accessibility.
  • Build strong relationships with clients, colleagues, and technical teams.

Primary Skills

DevOps, IT Project Management, ITSM, ServiceNow, Remedy, Scrum, Agile, Iterative Development, Waterfall, Business Requirements, Incident Management, Change Management, Application Development Lifecycle, Application Modernization, COTS, Security, Accessibility, Stakeholder Management, Presentation Skills

 

Flexible work from home options available.

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