Product Analyst - Agile & Utilities - LATAM Only | English Required

Join DaCodes! We are a firm of experts in high-impact software and digital transformation. For 10 years, we have created solutions focused on technology and innovation thanks to our team of nearly 300 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team collaborates on projects with clients in LATAM and the United States, delivering outstanding results. At DaCodes, you will have the opportunity to advance your professional development, work on diverse projects across different industries, and contribute to the design, implementation, and optimization of cloud infrastructures. Our DaCoders have a major impact on the success of our business and our clients. You will be the expert participating in our projects and will have access to disruptive startups and global brands. Interested?

We are looking for a Product Analyst II to connect business needs with technical execution, helping development teams deliver valuable, well-defined product improvements.

In this role, you will gather business and technical requirements, analyze stakeholder needs, and translate them into actionable user stories with clear acceptance criteria. You will partner with Product Managers, Product Owners, and technical teams to clarify priorities, improve processes, and support Agile delivery.

The product environment includes utility services, Customer Information Systems (CIS), billing processes, and customer self-service portals. Familiarity with utilities or regulated markets will help you understand business rules, dependencies, and customer needs.

This opportunity is open to candidates based in LATAM. Advanced English is required for stakeholder discussions, workshops, documentation, and collaboration with technical teams.

Key Responsibilities• Collaborate with stakeholders, Product Managers, and technical teams to gather, analyze, and document business and technical requirements.

• Translate requirements into clear user stories, including business context, acceptance criteria, business rules, dependencies, and relevant edge cases.
• Facilitate workshops, interviews, and meetings to uncover stakeholder needs, resolve ambiguities, and clarify objectives.
• Maintain and refine the product backlog in partnership with Product Owners.
• Ensure requirements and user stories are testable, traceable, and aligned with business goals.
• Support sprint planning, backlog refinement, and product demonstrations.
• Analyze existing processes and systems to identify gaps, customer pain points, and opportunities for improvement.
• Help prioritize features based on business value, customer impact, and technical feasibility.
• Work with development and QA teams to clarify requirements and support validation against acceptance criteria.
• Maintain clear documentation of workflows, requirements, and agreed business rules.

Required Qualifications• Bachelor’s degree in Business, Information Systems, or a related field.

• 4–6 years of experience as a Product Analyst in a product or technology-driven environment.
• Proven experience gathering requirements and writing user stories and acceptance criteria within an Agile/Scrum framework.
• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.
• Familiarity with the utility industry, CIS billing systems, or regulated markets.
• Proficiency with tools such as Jira, Confluence, Trello, or Azure DevOps.
• Ability to translate complex business needs into requirements that development and QA teams can act on.
• Strong communication, facilitation, documentation, and analytical skills.
• Ability to collaborate across functions and manage multiple priorities.
• Advanced English, both spoken and written.
• Based in LATAM.

Preferred Qualifications• At least 2 years of experience in the utility industry, customer self-service portals, or CIS billing systems.

• Experience with utility CIS platforms such as SAP IS-U, Oracle CC&B, Oracle C2M, or VXcis.
• Understanding of utility billing processes, including:
• Meter-to-cash lifecycle.
• Billing determinants and rate structures.
• Adjustments and rebills.
• Payments, autopay, and payment posting.

• Experience supporting or enhancing customer self-service portals with features such as:
• Bill viewing and payment.
• Usage and interval data visualization.
• Service start, stop, and transfer.
• Notifications, alerts, and paperless billing.

• Experience with customer journey mapping and pain-point analysis for residential and commercial customers.
• Familiarity with integrations between customer portals, CIS systems, payment vendors, and bill print vendors through APIs or middleware.
• Experience with process modeling, workflow diagrams, or wireframes.

Personal Attributes• Analytical: Asks thoughtful questions and investigates underlying business needs.

• Detail-oriented: Pays attention to accuracy, business rules, edge cases, and user behavior.
• Collaborative: Builds effective relationships across business, product, and technical teams.
• Proactive: Identifies opportunities for improvement and takes initiative.
• Communicative: Explains complex findings clearly and turns them into actionable recommendations.
• Adaptable: Works effectively in an evolving environment with shifting priorities.
• Customer-centric: Considers the end-user experience when evaluating requirements and product improvements.
• Trustworthy: Handles sensitive information responsibly and maintains confidentiality.

🚀 Integration into global brands and disruptive startups. 🏡 Remote work/Home office. 📍 If a hybrid or on-site arrangement is required, you will be informed from the first session. ⏳ Schedule aligned with your assigned team/project. 📅 Monday-to-Friday work. 🎉 Day off on your birthday. 🏥 Major medical expenses insurance (applies to Mexico). 🛡️ Life insurance (applies to Mexico). 🌎 Multicultural work teams. 🎓 Access to courses and certifications. 📢 Meetups with special guests from the IT field. 📡 Virtual team-building events and interest groups. 📢 English classes. 🏆 Opportunities within our different business lines. 🏅 Proudly certified as a Great Place to Work.