Lead Business Analyst

As a Lead Business Analyst in Core Banking, you’ll play a pivotal role in shaping complex change at the heart of Nationwide. You’ll help ensure the technology and processes underpinning our core banking services continue to meet the needs of our customers and the Society.

This is an influential leadership role where you’ll shape significant programmes of work, provide expert Business Analysis leadership and ensure high-quality analysis across your area. You’ll work closely with senior stakeholders and delivery teams, bringing clarity to complex problems, challenging thinking and helping teams make informed decisions that deliver the right business and customer outcomes.

Alongside leading change, you’ll lead, coach and develop a team of Business Analysts, setting high standards and creating an environment where people can grow and perform at their best. You’ll also help shape and continuously improve how Business Analysis is delivered across Core Banking, giving you the opportunity to influence both the change we deliver and the capability of our Business Analysis community.

We are happy to consider flexible working approaches to help you perform at your best.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

You’ll take the lead on business analysis across large and complex change, shaping initiatives from the outset and helping teams turn ambiguity into clear outcomes and direction. You’ll work with senior stakeholders and delivery teams to challenge thinking, solve problems and make sure requirements are clear, high quality and aligned to business priorities. You’ll lead, coach and develop Business Analysts across your area, creating a collaborative culture with high standards and clear accountability. You’ll also influence how business analysis is delivered, improving ways of working and ensuring it adds value throughout the delivery lifecycle.

About you

You will be someone who:

• Significant Business Analysis experience, operating at Senior Business Analyst level or above, with experience of leading analysis across large and complex change
• Proven experience shaping complex change from an early stage, taking ambiguous business problems and turning them into clear requirements, outcomes and a structured approach to delivery
• Strong analytical and problem-solving capability, with experience of breaking down complex issues, identifying root causes and using evidence and insight to develop clear recommendations
• Proven experience influencing senior stakeholders and working across multiple teams, with the ability to challenge constructively, build consensus and translate complex technical concepts into clear business conversations
• Strong knowledge and practical application of Business Analysis methods and techniques, with experience selecting and applying the right approach across different stages of the change lifecycle
• Proven leadership and people-development experience, including coaching and mentoring Business Analysts, setting clear expectations, providing constructive feedback and supporting individuals to improve their capability and performance

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Nicola Bruce, and the main recruitment contact is Nathan Richens.