BizIT Project Manager (PMO)

Overview

The successful candidate will oversee the business application portfolio, including Microsoft Dynamics 365, Salesforce, SAP SuccessFactors and SAP Concur. This role is responsible for end-to-end project delivery, vendor and managed services management, IT administration, budget tracking and stakeholder coordination.

The position requires strong project management capabilities, experience with ERP implementations and the ability to manage multiple stakeholders and external service providers.

Key Responsibilities

1. IT Project Management & Delivery

• Manage end-to-end delivery of business application projects, from initial scoping and business case development through implementation, go-live and post-implementation support.
• Lead Microsoft Dynamics 365 rollouts covering Finance, Procurement and Project Management modules, including related system integrations.
• Develop and maintain project plans, timelines, budgets, risk registers and executive status reports.
• Facilitate project steering committee meetings, working-group discussions and stakeholder updates.
• Coordinate User Acceptance Testing (UAT), data migration, cutover activities and go-live readiness.
• Work closely with business stakeholders, implementation partners and internal technical teams to ensure successful project delivery.

2. Vendor & Managed Services Management

• Oversee managed services providers supporting Salesforce, SAP SuccessFactors and SAP Concur.
• Monitor service-level agreements (SLAs), conduct regular service reviews and drive continuous service improvements.
• Manage external implementation partners to ensure compliance with Statements of Work (SOWs), project deliverables and agreed timelines.
• Monitor vendor resource utilisation, including man-day consumption and project-related costs.
• Support software contract renewals, licence optimisation and compliance reviews based on actual user requirements and organisational headcount.

3. IT Administration & Financial Management

• Manage and track purchase requisitions (PRs) and purchase orders (POs) for IT software, services and projects.
• Coordinate goods receipt confirmations and reconcile vendor invoices against approved purchase orders.
• Resolve invoice discrepancies in collaboration with vendors and the Finance department.
• Maintain an accurate IT contract and renewal register, including contract expiry dates, notice periods and pricing.
• Monitor project expenditure and operational spending against approved IT budgets.
• Support financial forecasting, accruals and budget reporting for IT projects and ongoing operations.

Requirements

• Bachelor's degree in Information Systems, Information Technology, Business, Finance or a related discipline.
• Minimum 5 years of experience in IT project management, preferably involving ERP implementations or finance-related systems.
• Experience managing end-to-end IT projects, including planning, implementation, testing, deployment and post-go-live support.
• Experience with Microsoft Dynamics 365 is highly preferred, particularly in Finance, Procurement or Project Management modules.
• Proven experience managing SaaS applications, external vendors and managed services providers.
• Strong understanding of project governance, budget management, vendor contracts and IT procurement processes.
• Excellent stakeholder management, communication, problem-solving and organisational skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Good to Have

• PMP, PRINCE2 or equivalent project management certification.
• Familiarity with Salesforce, SAP SuccessFactors and SAP Concur.
• Experience supporting business application transitions, organisational restructuring or IT separation projects.
• Knowledge of software licensing, contract renewals and IT financial administration.