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KSB Company

External Sales Engineer

KSB Company Johannesburg, Gauteng, South Africa

Machinery Manufacturing · 201-500 employees

Oct 13 Closes in 4d
solutions-engineer Mid (2-5 yrs) Full-time South Africa
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About the role

The External Sales Engineer is responsible for expanding the customer base, managing sales leads, and performing onsite technical fault finding on pumps and systems. They must also process quotations and orders via SAP while maintaining strong relationships with contractors and end users.

What they look for

Mechanical engineering Process engineering Sales Customer service Component identification Microsoft Office 365 SAP Webshop Fault finding Problem solving Quotation management Project management Market analysis Lead generation Technical support

Requirements

Candidates must hold at least a National Diploma (N6/T3) in Mechanical or Process Engineering. A minimum of 3 to 5 years of professional sales experience within a service environment is mandatory.

Full description

EDUCATION :        Grade 12 (or equivalent)

                                       National Diploma (N6/T3) or Degree in Mechanical Engineering

 REQUIREMENTS: Minimum National Diploma in Mechanical or Process Engineering (N6/T3)

3–5 years’ experience in a professional sales role within a service environment (mandatory)

Strong component identification skills

Computer literacy, including proficiency in Microsoft Office 365, SAP, and Webshop

Foundational knowledge of sales and marketing principles

Demonstrated commitment to delivering excellent customer service

  • Call on existing KSB customers while making every effort to expand the customer base and markets.
  • Stay up to date on market trends, competition, new projects and tenders.
  • Call on contractors, end users and municipalities.
  • Follow up weekly on leads.
  • Perform onsite fault finding and problem solving on pumps and systems.
  • Compile SAP quotations for pumps and spares and process orders on SAP.
  • Follow through on orders from loading on the system to the payment stage.
  • Liaise with the factory and production division when orders are in the system.
  • Liaise with customers regarding order status and delivery dates.
  • Load and update projects on C4C weekly, including customer contacts and company files.
  • Maintain protocol in handling claims and assist fellow branch staff.
  • Meet deadlines and ensure customer satisfaction.
  • Increase SupremeServ market share and seek new opportunities for growth.
  • Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures
  • In addition to these functions, the incumbent is required to carry out such other duties as may be reasonably required.

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