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Thea Enterprises LLC

Inside Sales – Junior Project Manager – Customer Service Rep

Thea Enterprises LLC Clifton, New Jersey, United States · $55K–$65K/yr

Appliances, Electrical, and Electronics Manufacturing · 51-200 employees

37 m ago
project-manager Mid (2-5 yrs) Full-time United States
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About the role

The role involves providing customer service to the distribution channel and supporting the outside sales team with order processing and product information. You will be responsible for managing stock pricing, resolving vendor and customer concerns, and maintaining accurate order documentation.

What they look for

Inside Sales Customer Service Order Processing Pricing Technical Information Absorption Communication Skills Multi-tasking Outlook Word Excel Oasis Quote Review Submittal Packages Purchase Orders Attention To Detail Teamwork

Requirements

Candidates must have at least 2 years of experience in the commercial lighting industry or a related inside sales field. Proficiency in Microsoft Office and the ability to learn in-house software like Oasis are required, along with strong organizational and communication skills.

Benefits

Health Insurance 401k Plan Pto

Full description

Description

Thea Lighting and Controls, the lighting division of Thea Enterprises LLC. is seeking a lighting professional to join its Inside Sales team for inside sales support/customer service. In this role you will be responsible for providing exceptional customer service to the distribution channel and supporting the outside lighting sales team. Our inside sales team serves as the agent for our lighting distributors to the manufacturer as well as the representative of the lighting manufacturer to the distributors and supports the efforts of our specification and distributor sales teams.

Requirements

THE RESPONSIBILITIES OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Providing stock pricing/availability across our portfolio of manufacturers for stock/flow lighting products.
  • order entry/processing, order follow-up, expediting and returns. Resolve concerns of both vendors and customers when issues arise
  • Being friendly, positive, articulate and mature with excellent written and verbal communication skills.
  • Increasing sales through exceptional customer service and product knowledge
  • Learning and absorbing new technical information quickly

IN ORDER TO BE QUALIFIED FOR THIS ROLE, YOU MUST POSSESS THE FOLLOWING:

  • 2+ years in the commercial lighting industry or related field in inside sales ideally with a distributor, agent or manufacturer
  • Individuals must be highly organized and results oriented, with the ability to multi-task in a fast-paced environment that is focused on growth, while adhering to the policies and procedures that have been established by the manufacturer and within our organization.

THE FOLLOWING SKILL SETS ARE PREFERRED BY THE BUSINESS UNIT:

  • Must present a positive attitude and excellent communication skills
  • Expertise with Outlook, Word, Excel, the Internet, as well as the flexibility to learn and utilize in-house software applications. Proficiency with Oasis a plus.
  • Experience in reviewing quotes, creating submittal packages and processing purchase orders
  • Strong customer service and sales skills - in person and on the phone
  • Keen attention to detail
  • work well in a team environment and truly care about making a positive contribution to the success of our company.

We offer benefits package that includes: Health Insurance, 401K plan and PTO.

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