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NetApp, Inc.

Technical Support Engineer

NetApp, Inc. Bangalore, Karnataka, India

Software Development · 10,001+ employees

2 d ago Closes today
support-engineer Mid (2-5 yrs) Full-time India
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About the role

Provide post-sales technical support for NetApp storage and cloud solutions including AFF, FAS, and Cloud Volumes ONTAP. Troubleshoot complex hardware, software, and cloud infrastructure issues while collaborating with cross-functional teams.

What they look for

Technical Support Storage Administration Troubleshooting Root Cause Analysis NetApp Data ONTAP NAS SAN Linux UNIX Windows Administration Data Protection Virtualization Cloud Platforms Kubernetes Performance Tuning

Requirements

Requires 3 to 5 years of experience in technical support, storage administration, or infrastructure support. Candidates must possess strong troubleshooting skills and a bachelor's degree in a related field or equivalent experience.

Full description

Job Summary

As a Technical Support Engineer 2, you will provide post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP. You will troubleshoot complex hardware, software, and cloud infrastructure issues, analyze logs, identify root causes, and deliver effective solutions to customers. This role requires strong problem-solving skills, customer focus, and collaboration with cross-functional teams to support next-generation data center technologies.

Job Requirements

3 to 5 years of experience in technical support, storage administration, or infrastructure support.Strong troubleshooting and root cause analysis skills.Excellent verbal and written communication skills in English.Experience in two or more of the following areas:

  • NetApp storage solutions and Data ONTAP
  • NAS/SAN storage technologies
  • Linux/UNIX or Windows administration
  • Data protection and backup technologies
  • Virtualization platforms (VMware, Hyper-V, Citrix)
  • Cloud platforms (AWS, Azure, GCP) and Kubernetes
  • Storage performance tuning and high-availability solutions
  • Enterprise application interoperability and infrastructure support

Education

  • Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field; or equivalent work experience.
  • Relevant industry certifications in storage, cloud, or infrastructure technologies are preferred.

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