Business Analyst

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Business Analyst on behalf of one of their blue-chip international clients to join their organization in Italy.

Job Title:

Business Analyst

Employment:

Full time

Start Date:

November/2026

Country:

Milano - On site - Italy

Salary range:

50 000.00 EUR - 60 000.00 EUR per year, dependent upon experience

Contact:

Bojan Ulemek on: +49 (0) 89 23 88 98 671

Key Responsibilities

• Capture business processes, product flows, functional dependencies, backlog and acceptance criteria.

• Validate functional knowledge transfer & create reusable business and process documentation.

• Lead business analysis activities for Telecom B2B and B2C digital channels including mobile apps, web portals, self-service, and customer engagement platforms.

• Collaborate with business stakeholders, product owners, architects, and delivery teams to define digital transformation roadmaps and solution requirements.

• Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.

• Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.

• Drive requirement workshops and manage stakeholder expectations across business and technology teams.

• Possess strong Telecom domain expertise in customer onboarding, account management, billing, payments, order management, service requests, and digital journeys.

• Work closely with UX, development, testing, and DevOps teams to ensure end-to-end solution alignment and traceability.

• Support API, integration, and data requirements involving CRM, billing, middleware, and enterprise platforms.

• Facilitate UAT planning, business validation, change management, and production rollout activities.

• Demonstrate strong analytical, communication, stakeholder management, Agile/Scrum, and digital product delivery experience in large-scale telecom environments

Experience/Qualifications:

• 10–15 years in business analysis, with at least 5 in telecom B2B/B2C digital channels (apps, portals, self-service)

• Hands-on delivery of BRDs/FRDs, user stories, process flows (BPMN), use cases and acceptance criteria

• Strong functional knowledge of telco journeys: onboarding, account management, billing, payments, order management, service requests

• Experience defining API, integration and data requirements across CRM, billing and middleware platforms

• Ran requirement workshops and UAT with senior business stakeholders

• Agile/Scrum delivery experience; tools such as Jira, Confluence, Visio/Miro, Figma/Balsamiq for wireframes

• Degree in IT, Engineering, Business or equivalent; CBAP/PMI-PBA/Scrum PO certification is a plus

• Strong English; Italian highly preferred