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After-Sales Service Engineer

Company Giza, Giza, Egypt

Retail Apparel and Fashion · 11-50 employees

Sep 16
Mid (2-5 yrs) Full-time Egypt
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About the role

The After-Sales Service Engineer is responsible for the installation, commissioning, and maintenance of fitness equipment. They will also handle technical troubleshooting, service requests, and ensure all work meets safety and quality standards.

What they look for

Installation Commissioning Preventive maintenance Corrective maintenance Troubleshooting Technical support Mechanical engineering Electrical engineering Mechatronics Fitness equipment maintenance Problem-solving Communication skills Documentation

Requirements

Candidates must hold a bachelor's degree in Mechanical, Electrical, or Mechatronics Engineering. Previous experience in the installation and maintenance of technical or fitness equipment is required, along with strong problem-solving and communication skills.

Full description

  • Perform preventive, predictive, planned, and corrective maintenance for industrial equipment.
  • Handle maintenance and troubleshooting of static and rotating equipment.
  • Support equipment commissioning, installation, and start-up activities.
  • Manage after-sales service activities and provide technical support to customers.
  • Prepare technical reports, maintenance KPIs, site audit reports, and performance analysis.
  • Manage spare parts, consumables, warranty claims, and service requirements.
  • Supervise, train, and support technicians and operators.
  • Maintain strong customer relationships and ensure high-quality service delivery.
  • Coordinate multiple service and maintenance activities effectively.
  • Bachelor’s degree in Mechanical, Electrical, Mechatronics Engineering, or a related field.
  • Experience in installation, maintenance, and troubleshooting of mechanical/electrical equipment.
  • Experience with fitness equipment or similar technical equipment is preferred.
  • Strong problem-solving and communication skills.
  • Ability to work in a field-based environment and travel between sites when required.
  • Technical/maintenance certifications are a plus.