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My3Tech Inc

Business Analyst -Infrastructure Services-- Service Now Integrations

My3Tech Inc Lansing, Michigan, United States · $125K–$135K/yr

IT Services and IT Consulting · 51-200 employees

5 h ago
business-analyst Senior (5-10 yrs) Full-time United States
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About the role

The Business Systems Analyst will support infrastructure projects by conducting data analysis, writing technical requirements, and implementing technology solutions. They are responsible for creating system procedures, providing user training, and managing contract deliverables.

What they look for

Business Analysis Data Analytics M365 Productivity Suite Service Now Infrastructure Services Technical Requirements Writing Project Management Problem-solving Communication Asset Management Inventory Management CMDB Discovery Webex Calling Telecommunications Expense Management Clarity OKTA

Requirements

Candidates must have strong experience with the M365 Productivity Suite and data analytics. Experience with Service Now integrations, telecommunications platforms, and contract management is considered a plus.

Full description

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties may include data analysis, writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

 

**** Mandatory Skills & Experience ****

  • MUST HAVE strong experience using M365 Productivity Suite
  • MUST HAVE data analytics experience
  • Experience with Contracts and Request for Proposals a plus
  • Webex Calling Platform or Telecommunications Expense Management experience a plus
  • Experience with Service Now Integrations (Asset Management, Inventory Management, CMDB discovery) a plus

 

Environment: **** Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours **** Key Platforms and Products include: Service Now, Webex Calling, Microsoft 365, Clarity, Imagicle, OKTA

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