DevOps Engineer

DevOps Engineer

Contract: 1 year (renewable)  |  Santiago, Chile  |  Hybrid (3 Days Onsite)

As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS, cloud, and on-premise environments.

You will play a key role in CI/CD implementation, infrastructure automation, environment management, and production reliability, working closely with development, QA, and client-facing teams.

Key Responsibilities

• CI/CD & Release Engineering

• Design, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environments

• Ensure pipeline stability, performance, and reliability, minimizing build failures and delays

• Implement automated build, packaging, and deployment processes

• Enforce version control best practices (branching strategies, tagging, artifact management)

• Support release cycles, including validation, smoke testing, and rollback strategies

• Automation

• Plan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and tracked

• Automate environment provisioning, configuration, and upgrades

• Build reusable automation components to improve scalability and consistency

• Reduce manual operations through process automation and scripting

• Environment & Platform Management

• Deploy and manage MX environments across development, testing, and production stages

• Handle environment lifecycle:

• Provisioning

• Configuration

• Upgrades & patching

• Decommissioning

• Ensure environments are standardized, reproducible, and compliant

• Support multi-client and multi-environment setups in SaaS or hybrid models

• Monitoring, Observability & Reliability (SRE mindset)

• Implement and maintain:

• Monitoring

• Logging

• Alerting

• Ensure end-to-end observability of platforms and pipelines

• Perform root cause analysis (RCA) on incidents

• Contribute to improving system reliability, SLAs, and operational KPIs

• Data & Environment Operations

• Manage environment data lifecycle:

• Data provisioning

• Data masking for non-prod environments

• Data sampling and reduction

• Support database operations:

• Migration

• Sanitization

• Reconciliation

• Ensure compliance with security and data governance requirements

• Incident & Support Management

• Act as a technical escalation point for environment and platform incidents

• Troubleshoot complex issues across infrastructure, pipelines, and environments

• Coordinate with support and product teams for resolution

• Ensure proper documentation and knowledge sharing

• Collaboration & Delivery Enablement

• Collaborate with:

• Development teams (integration into CI/CD pipelines)

• QA teams (test automation and environment consistency)

• Product teams (release readiness and constraints)

• Client teams (technical coordination and delivery)

• Contribute to smooth delivery across project lifecycle

• Continuous Improvement & Best Practices

• Promote DevOps principles:

• Automation-first

• Continuous integration & delivery

• Shift-left testing

• Identify inefficiencies and propose improvements

• Contribute to:

• Internal tooling

• Documentation

• Standardization efforts

• Share knowledge and support onboarding of new team members

Required Skills & Experience

Technical Skills

• CI/CD tools: Jenkins, GitLab CI, Azure DevOps

• Version control systems: Git (advanced usage)

• Proficiency in template engines, specifically FreeMarker (FTL)

• Scripting: Shell, Python, Groovy

• Operating systems: Linux/Unix

• Cloud platforms: AWS (preferred), Azure/GCP is a plus

• Databases: RDBMS (Oracle, PostgreSQL, or similar)

DevOps & Platform Expertise

• Experience building and operating CI/CD pipelines in complex environments

• Knowledge of monitoring and observability tools

• Exposure to SaaS / distributed architectures

Soft Skills

• Strong analytical and troubleshooting skills

• Ability to work under pressure in production environments

• Clear communication with both technical and non-technical stakeholders

• Team-oriented with strong collaboration mindset

• Proactive and continuous improvement mindset

Experience

• 1-2 years of experience in DevOps, CI/CD

• Hands-on experience in production or client-facing environments preferred

Education:

• Bachelor's degree in a related field required