Senior Project Manager

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Senior Project Manager is responsible for managing and implementing NWN business solutions, with a focus on public safety technology, including Motorola VESTA systems supporting Public Safety Answering Points (PSAPs) and 911 emergency communications centers. This role ensures deliverables meet customer requirements, quality standards, and established processes, within scope and on time.

• Manage a project portfolio of 10–15 projects, including large-scale and/or complex projects across multiple service offerings, while maintaining 80% billable utilization.

• Manage public safety projects, including Motorola VESTA implementations, with an understanding of the critical nature of 911 operations.

• Responsible for driving project and portfolio success: maintaining high customer satisfaction while keeping projects on schedule and within budget.

• Define project scope, objectives, and deliverables. Create detailed project plans, including timelines, milestones, and resource allocation.

• Monitor project budgets, control costs, and ensure projects stay within financial constraints. Ensure proper change control when scope changes merit additional cost coverage.

• Lead project teams, including task assignment, resource management, and fostering collaboration among team members.

• Identify potential project risks, develop mitigation strategies, and handle or escalate issues as they arise.

• Serve as the main point of contact for stakeholders, ensuring clear and effective communication and providing regular project updates.

• Ensure project deliverables meet quality standards and requirements.

• Engage with stakeholders to understand their needs, manage their expectations, and ensure client satisfaction.

• Track project progress, using project management tools to monitor performance and present status reports.

• Maintain comprehensive project documentation, including plans, reports, and records accessible to the organization.

• Manage changes to project scope, timeline, or budget and ensure changes are communicated effectively.

• Understand and articulate all NWN service offerings and capabilities.

• Represent NWN with contractors, suppliers, customers, departments, and other parties as required.

• Provide mentoring and/or coaching to Project Managers and Project Coordinators.

• Perform other duties as assigned.

• Comply with all policies and standards.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent work experience. Required

• 8+ years of IT project management experience. Required

• Experience managing public safety projects supporting Public Safety Answering Points (PSAPs), 911 emergency communications centers, or police departments. Required

• Experience managing Motorola VESTA implementation projects, with a working understanding of the platform’s functionality within 911 operations. Required

• 8+ years of experience developing project plans, including the charter, scope, project management approach, management plans, statement of work, cost estimates, and schedule. Required

• 8+ years of experience working with cross-functional teams and staff at all levels. Required

• Business analysis experience with the ability to collect and develop business and technical requirements. (High proficiency)

• Knowledge of project management best practices, traditionally PMBOK. (Medium proficiency)

• Management of project financials, including forecasting, third-party cost controls, and budget baselines. (High proficiency)

• Experience using project management tools, such as ServiceNow Project Management Module, MS Project, or Excel. (High proficiency)

• Demonstrated ability to manage multiple competing priorities. (Medium proficiency)

• Excellent problem-solving and negotiation skills. (Medium proficiency)

• Exceptional client-facing communication and presentation skills. (High proficiency)

• PMP Certification Required

Remote: Job duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Travel: 10%

After-hours/weekend support: Required as needed for scheduled client implementations and cutovers.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.