Business Analyst

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Reporting & Management Information

• Develop, automate, and maintain regular business performance reports and dashboards for management and stakeholders.
• Monitor key business metrics, customer trends, portfolio performance, sales productivity, campaign effectiveness, and customer engagement indicators.
• Ensure data accuracy, consistency, and timely delivery of reports.
• Streamline and enhance reporting processes through automation and optimization.

Business Analysis & Insights

• Conduct deep-dive analyses to identify hidden trends, customer behavior patterns, business opportunities, and emerging risks.
• Analyze portfolio performance across products such as deposits, cards, loans, and wealth management.
• Perform segmentation, profitability, customer lifecycle, and campaign analyses.
• Generate actionable recommendations to improve business performance, customer acquisition, retention, and cross-sell opportunities.
• Partner with business teams to evaluate initiatives and measure outcomes.

Dashboard Development & Data Visualization

• Design and develop interactive dashboards using Qlik Sense
• Translate analytical findings into intuitive visualizations that facilitate management decision-making.
• Continuously improve dashboard usability and reporting capabilities based on stakeholder feedback.

Stakeholder Management & Storytelling

• Work closely with product, marketing, sales, digital, finance, risk, and strategy teams to understand business requirements.
• Present analytical findings in a clear, concise, and compelling manner tailored to different stakeholder levels.
• Convert data insights into impactful business stories that drive understanding, alignment, and action.
• Influence decision-making by providing fact-based recommendations supported by data and analysis.

Data Management & Analytics Support

• Extract, transform, and analyze large datasets from multiple sources using SAS and other available tools.
• Perform data validation and quality checks to ensure analytical integrity.
• Support ad-hoc analyses and management requests as needed.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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