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Madre Integrated Engineering

Cable‑Management & Documentation Engineer

Madre Integrated Engineering Doha, Qatar

Human Resources Services · 501-1,000 employees

Sep 04
technical-writer Mid (2-5 yrs) Full-time Qatar
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About the role

The engineer will provide advanced system diagnostics, perform root-cause analysis, and manage firmware and software maintenance. They are also responsible for maintaining design documentation, SOPs, and connectivity records within the CMDB.

What they look for

Cable Management Documentation Diagnostics Root-cause Analysis Firmware Maintenance Software Maintenance Preventive Maintenance Predictive Monitoring SOP Development Technical Assessment ImVision AutoCAD ITIL Foundation CMDB Management Connectivity Records

Requirements

Candidates must have 4+ years of relevant experience and possess CommScope imVision training. Proficiency in AutoCAD, documentation practices, and ITIL Foundation certification are required.

Full description

  • Provide advanced diagnostics at system, application and infrastructure level for the system.
  • Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
  • Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
  • Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
  • Own the preventive-maintennace procedures and predictive monitoring for the system.
  • Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-2 competence.
  • Provide technical assessments to the Change Advisory Board for changes to the system.
  • Operate imVision; maintain connectivity records and as-built drawings; keep documentation and the CMDB for moves, adds and changes.

Requirements

  • CommScope imVision training.
  • AutoCAD/documentation skills.
  • ITIL Foundation.
  • 4+ years relevant experience.

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