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IT Deskside Support Engineer

Shrive Technologies LLC Wilmington, Delaware, United States

IT Services and IT Consulting · 51-200 employees

Sep 01
support-engineer Mid (2-5 yrs) Full-time United States
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About the role

Provide onsite and field-based IT support for desktops, laptops, and peripherals within an assigned region. Coordinate remote support tasks and ensure adherence to organizational security and safety policies.

What they look for

Deskside Support Field Support Windows Desktop Support Laptop Support Peripherals Printers Networking Remote Support ITSM ServiceNow Hardware Troubleshooting Enterprise Support Healthcare IT

Requirements

Requires a minimum of 4 years of experience in deskside or field IT support, preferably within enterprise or healthcare environments. Candidates must possess strong technical skills in Windows environments and familiarity with ITSM tools like ServiceNow.

Full description

Summary

JOB TITLE: IT Deskside Support Engineer

FUNCTION: Field / Deskside IT Support WORK MODEL: Onsite / Field‑Based COVERAGE MODEL: Site‑Aligned with Field Mobility TRAVEL: Within assigned ~30‑mile radius SHIFT MODEL: Business Hours + On‑Call / Extended Support as required

REQUIRED EXPERIENCE & SKILL PROFILE

Experience

  • Minimum 4+ years of experience in:
  • Deskside IT Support
  • Field Support or Onsite IT Operations
  • Experience supporting enterprise or healthcare environments preferred.

Technical Skills

  • Strong hands‑on experience with:
  • Windows desktops and laptops
  • Common peripherals and printers
  • Basic networking concepts
  • Remote support coordination tools
  • Familiarity with ITSM tools (preferably ServiceNow).

Additional Expectations

  • Ability to lift and move IT equipment safely.
  • Willingness to travel within assigned field region.
  • Flexibility for after‑hours or emergency support when required.
  • Adherence to organizational security and safety policies.

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