Customer Solutions Engineer

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Overview

This role serves as a key technical interface between customers, field teams, and internal engineering organizations. This role is responsible for diagnosing and resolving complex server hardware and system-level issues, reproducing customer failures in lab environments, and driving issues through root cause identification and resolution.

The position works closely with engineering, quality, manufacturing, and customer-facing teams to address field issues, minimize customer impact, and ensure lessons learned are incorporated into current and future product generations.

Key Responsibilities

• Reproduce customer system configurations and hardware failures in lab environments to identify failure mechanisms and support root cause analysis.
• Analyze hardware error logs, operating system logs, diagnostic data, and system behavior to isolate complex technical issues.
• Use hardware debugging tools and equipment to capture detailed failure information and support problem determination.
• Provide technical expertise to field and customer-facing teams, developing clear action plans and solutions to resolve customer issues.
• Lead technical investigation and resolution of field-related hardware, design, and quality issues.
• Support field actions including Stop-Ship, Pre-Stop, field communications, Retain Tips, Engineering Change (EC) disposition, and Field Replaceable Unit (FRU) planning when required.
• Work closely with Manufacturing Quality Engineering and cross-functional engineering teams to drive critical quality issues through resolution and minimize field impact.
• Participate in pre-product and product readiness activities, providing technical input on hardware design changes, defect deferrals, product quality, and potential customer impact.
• Capture lessons learned and drive corrective and preventive actions to prevent recurring issues in future generations of systems.
• Communicate technical findings, root causes, action plans, and solutions effectively to internal stakeholders and customers.

Requirements

• Bachelor’s degree or above in Electrical Engineering, Computer Engineering, Electronic Engineering, or a related technical discipline.
• Solid understanding of server and computer system architecture.
• Strong technical knowledge of major server hardware components and interfaces, including CPU, memory, chipset, PCIe, and related subsystems.
• Hands-on experience in hardware debugging, system troubleshooting, failure analysis, or root cause investigation.
• Experience reading and analyzing hardware error logs, OS logs, diagnostic logs, and system-level failure information.
• Familiarity with hardware debugging tools and methodologies used to identify and isolate system-level issues.
• Strong analytical and problem-solving skills, with the ability to investigate complex technical issues systematically.
• Ability to work effectively across hardware engineering, quality, manufacturing, field, and customer-facing teams.
• Strong communication skills with the ability to translate complex technical findings into clear explanations and actionable resolution plans.
• Customer-oriented mindset with the ability to manage technically complex issues while maintaining effective communication with customers and internal stakeholders.

Preferred Qualifications

• Experience with enterprise servers, data center hardware, or x86 server platforms.
• Previous experience in Field Application Engineering, Customer Engineering, System Engineering, Hardware Engineering, Product Engineering, or Product Assurance.
• Experience supporting server products throughout the product lifecycle, from pre-product readiness through post-launch field support.
• Experience working on hardware quality escalations, field issues, or corrective and preventive actions.
• Experience collaborating with globally distributed engineering and customer-facing teams.

Additional Locations:

* Taiwan - Taipei City - Taipei

General Information

Req #

WD00105107

Career area:

Hardware Engineering

Country/Region:

Taiwan

State:

Taipei City

City:

Taipei

Date:

Wednesday, October 14, 2026

Working time:

Full-time

Additional Locations:

* Taiwan - Taipei City - Taipei