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Astreya

Desktop Support Engineer

Astreya Molsheim, Grand Est, France

IT Services and IT Consulting · 1,001-5,000 employees

Oct 13
support-engineer Senior (5-10 yrs) Full-time France
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About the role

Provide hands-on onsite support for laptops, desktops, factory devices, printers, and A/V systems. Manage incident queues, perform root cause analysis, and maintain technical documentation.

What they look for

Desktop Support Break/Fix Deployment Support ITSM SCCM Nexthink Windows Troubleshooting Network Diagnostics A/V Systems Incident Management RCA SOP Creation Hardware Maintenance IT Shop

Requirements

Requires 4-7 years of onsite desktop support experience in office and factory environments. Proficiency in Windows troubleshooting, basic networking, and ITSM tools like SCCM and Nexthink is essential.

Full description

We are seeking a Desktop Support engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Key Responsibilities

  • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
  • Monitor ticket queues and assign tickets through ITSM tools;
  • Perform incident management, RCA for major incidents, and drive issue prevention.
  • Create and maintain SOPs, runbooks, and knowledge articles.
  • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
  • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

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