Application Support Engineer

Design, develop, maintain, and enhance the firm's internal business applications and reporting solutions, ensuring accurate, timely, and reliable information to support daily operations and business decision-making and act as bridge between business requirements and technical solutions by translating user needs into applications, database logic, and reports.

Responsibilities

• Develop and maintain business applications using C# and .NET to ensure reliable and efficient systems that support business operations.

• Gather and analyze business requirements from non-technical users to translate operational needs into clear technical specifications and practical solutions.

• Develop and optimize SQL queries, stored procedures, functions, and views to ensure data accuracy and improve database performance.

• Design, develop, and deploy SSRS reports including parameterized reports, sub-reports, drill-through reports, subscriptions, and scheduled reports to provide timely and accurate business information.

• Develop and maintain SAP Crystal Reports including formulas, grouping, suppression logic, and integration with .NET applications to support operational and client-facing reporting requirements.

• Develop and maintain data access layers using ADO.NET and/or Entity Framework to ensure secure and efficient interaction between applications and databases.

• Monitor and troubleshoot application and database performance by identifying and resolving technical issues and performance bottlenecks to minimize operational disruption.

• Manage application source code and deployment activities using Git, Azure DevOps, or TFS to ensure controlled development, versioning, code review, and reliable releases.

• Maintain technical documentation for applications, reports, databases, and procedures to ensure knowledge continuity and ease of maintenance.

• Collaborate with Business, Operations, IT Infrastructure, and other stakeholders to deliver technology solutions aligned with business requirements and reporting deadlines.

• Develop and maintain business applications

• Develop and optimize databases and SQL solutions

• Translate business requirements into technical solutions

Qualifications

Education: Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.

Experience:

• Minimum 3 years of experience in developing and maintaining business applications and reporting solutions.

• Proven experience with C# and .NET Framework 4.7.2+ / .NET 6 or 8.

• Experience developing applications using ASP.NET MVC/Web API, WinForms, and/or WPF.

• Strong experience with Microsoft SQL Server and database development.

• Hands-on experience with SSRS and SAP Crystal Reports.

• Experience with ADO.NET and/or Entity Framework.

Skills:

• Business requirements gathering and analysis

• Strong problem-solving and troubleshooting skills

• Attention to detail and data accuracy

• Strong communication and documentation skills

• Ability to work effectively under tight operational and reporting deadlines

• Strong collaboration with technical and non-technical stakeholders

Tools and Systems:

• Programming languages

• C# primary development language

• T-SQL / PL-SQL stored procedures, functions, views, query tuning

• JavaScript, HTML5, CSS for web-based front ends

• XML / JSON configuration, data exchange, report definitions

• Frameworks and platforms

• .NET Framework 4.7.2+ and .NET 6/8

• ASP.NET (MVC / Web API) and/or WinForms or WPF, depending on the application estate

• ADO.NET and Entity Framework for data access

• Microsoft SQL Server 2016 or later

• Reporting tools

• SQL Server Reporting Services (SSRS) report design, parameters, sub reports, subscriptions, deployment

• SAP Crystal Reports — report design, formula logic, .NET runtime integration

• SSIS or equivalent ETL tooling (advantage)

• Excel automation or Power BI exposure (advantage)

• Tools and practices

• Visual Studio, SQL Server Management Studio, Visual Studio Code

• Git or Azure DevOps / TFS for version control

• Understanding of relational database design, normalization, and indexing

• Basic IIS configuration and application deployment

• Debugging, profiling, and performance troubleshooting across application and database layers

Beltone Holding is a leading pan-African group headquartered in Egypt, with operations spanning eight countries across North and Sub-Saharan Africa. Empowering growth across every market it serves, Beltone offers a diversified and integrated platform of businesses including leasing and factoring, mortgage finance, consumer finance, MSMEs, microfinance, asset management, securities brokerage, investment banking, private equity, venture capital, data science and AI solutions, as well as HR consultancy, recruitment, talent management, and tailored learning and development programs. Through its digital-led platform, the group provides savings services, and mobile payment solutions, reinforcing its commitment to financial inclusion and sustainable growth across the African continent.