Inside Sales / Backup Delivery Services Manager (7348)
ABC Supply Interiors, formerly L&W Supply Dayton, Ohio, United States
Building Materials · 1,001-5,000 employees
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About the role
The Inside Sales Associate will assist customers with building material purchases, provide product expertise, and nurture long-term relationships. They are also responsible for coordinating deliveries, managing inventory, and supporting branch sales and merchandising strategies.
What they look for
Requirements
Candidates should have 1-2 years of experience with interior building products and possess excellent communication and time management skills. Previous experience in route scheduling and dispatching is preferred, along with basic computer proficiency and a positive team-oriented attitude.
Benefits
Full description
ABC Supply Interiors is a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. ABC Supply Interiors delivers the products and capabilities offered by a national distributor paired with the service and personal touch usually found only in a locally owned business.
As an Inside Sales Associate, you will provide assistance to customers as they purchase the materials they need for a variety of building projects. From the moment you greet customers until their sales have been finalized, you will provide them with superior service and building material expertise.
Specific duties may include:
- Assisting customers in developing ABC Supply Interiors solutions to meet their needs
- Discussing features and benefits of products and services
- Establishing rapport with new customers and nurturing relationships with long term customers
- Soliciting feedback from customers on products and services
- Coordinating delivery requests to ensure efficiency and customer satisfaction
- Assisting in the development of branch sales plan and strategy
- Assisting in the design and execution of merchandising strategy
- Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
- Answering incoming phone calls and emails to assist customers in a timely manner
- Accepting payment and applying it to the appropriate customer account
- Arranging with the warehouse for customer product pickup
- Reordering products to keep the store and warehouse shelves well stocked
- Addressing and resolving service concerns, should they arise
Specific qualifications include:
- 1-2 years' experience with interior building products is preferred
- Excellent communication and interpersonal skills
- Solid time management and prioritization skills
- Basic computer skills
- Positive attitude and team player
- Detail and service oriented
- Previous route scheduling is preferred
- Previous dispatch experience is preferred
- Mechanical aptitude and knowledge of DOT is a plus
Benefits may include:
- Health, dental, and vision coverage - eligible after 60 days, low out of pocket
- 401(k) with generous company match - eligible after 60 days, immediately vested
- Employer paid employee assistance program
- Employer paid short term and long term disability
- Employer paid life insurance
- Flex spending
- Paid vacation
- Paid sick days
- Paid holidays
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
