Analyst - Business Analyst Enterprise Programme Management Office.Commercial Operations SA

Key Mission Elements:

• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

Responsibilities

Requirements Management Performance Areas:

• Elicit, analyse and document stakeholder and business requirements (epics, features, user stories)
• Define the problem statement, opportunity or constraint. Conduct pre-session research to understand the motivating factors, business objectives and desired future state.
• Facilitate design-thinking workshops to ideate and prototype solution designs
• Decompose epics into prioritised, well-formed user stories with clear acceptance criteria
• Collaborate on functional specifications, context diagrams, “As-Is”/“To-Be” process maps and system designs
• Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies. Unpack project scope and define boundaries
• Manage requirements changes: impact assessments, governance, and sign-off
• Perform analysis across Process, Organisation, People, Information, and Technology dimensions
• Define benefits-tracking requirements to monitor value delivery on initiatives
• Enforce business analysis standards and documentation best practices
• Ensure compliance with SAFe Agile methodology and EPMO governance frameworks
• Leverage AI-powered tools (e.g., MS Copilot) to accelerate analysis and documentation

Key Outputs:

• Approved BA artefacts and a prioritised backlog of user stories
• Workshop artifacts (journey maps, prototypes, decision logs)
• Change-request log with impact assessments and formal approvals
• Report on a weekly basis to management and cross-functional teams relating to progress made within business analysis activities

Testing & Quality Assurance Performance Areas:

• Author UAT test cases and facilitate UAT sessions
• Track defects, verify fixes against requirements, and report severity to stakeholders

Key Outputs:

• UAT test plan, test scripts, and sign-off sheets
• Defect log with severity ratings and resolution status

Process Mapping & Improvement Performance Areas:

• Map and analyse business processes (“As-Is” and “To-Be”), with defined business rules.
• Identify improvement and automation opportunities, and recommend optimisations

Key Outputs:

• “As-Is” and “To-Be” process maps

Qualifications

Education:

• 3-year diploma or degree
• Diploma in Business Analysis
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
• Certification in Design Thinking Frameworks is preferred
• Facilitation certification is essential

Experience:

• Minimum 5 years of proven experience in requirements elicitation, gathering, documentation, and management. This experience should include analyzing business needs and providing solutions. Familiarity with an agile environment is essential.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• At least 2 years’ experience of conducting design thinking workshops and working in an Agile environment
• Experience in Modelling techniques and methods is required
• Working experience of design thinking requirements definition is essential
• At least 2 years’ experience working in an Agile environment is essential
• Telecommunications industry experience beneficial