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L3 Platform Operations & Support Engineer (MuleSoft Integration Platform)

Demo Datos Madrid, Community of Madrid, Spain

IT Services and IT Consulting · 51-200 employees

4 h ago
support-engineer Senior (5-10 yrs) Full-time Spain
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About the role

The role involves delivering L3 platform operational support, managing capacity, and resolving escalated incidents within defined SLAs. Additionally, the engineer will develop automation scripts, support deployment activities, and maintain operational documentation.

What they look for

MuleSoft Terraform GitHub OpenShift Argo CI/CD OAuth OpenID AWS Azure ITIL Technical Communication Stakeholder Management Linux API Security Network Fundamentals

Requirements

Candidates must have 5 to 7 years of expertise in MuleSoft platform management and a bachelor's degree in Computer Science or a related field. Proficiency in core technical stacks like Terraform, OpenShift, and CI/CD, along with strong English communication skills, is required.

Full description

Descripción del puesto / Funciones

  • Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.
  • Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.
  • Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.
  • Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
  • Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.

Estudios

Requisitos mínimos

  • Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).
  • Core Technical Stack:
  • Terraform
  • GitHub
  • OpenShift
  • Argo CI/CD
  • Authentication & Authorization mechanisms (API security standards: OAuth, OpenID)
  • Foundational knowledge of AWS and Azure
  • ITIL Framework & Processes
  • Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments.
  • Education: Bachelor’s degree in Computer Science or an equivalent relevant field.

Requisitos valorables

  • Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON.
  • MuleSoft Omni Gateway (Flex Gateway) expertise.
  • Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).
  • Certificate lifecycle management.
  • API Testing Tools: Postman, SOAPUI (User level).
  • Linux environments.
  • Knowledge of Silva.

Idiomas

English: C1 level (CEFR) minimum (required for working in an international environment). Ubicación

Madrid ¿Por qué nosotros?

Prioridad

About us

Pasiona Consulting es una consultora tecnológica, partner de Microsoft, dedicada al diseño, desarrollo e implementación de aplicaciones de software a medida para clientes de múltiples sectores.

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