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BookMyShow

Executive - Support Engineer (Vista)

BookMyShow Hyderabad, Telangana, India

Entertainment Providers · 1,001-5,000 employees

Oct 07
support-engineer Mid (2-5 yrs) Full-time India
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About the role

Provide technical support for software and hardware issues, including conducting on-site cinema visits for installations and maintenance. Monitor application performance, manage support tickets, and collaborate with cross-functional teams to ensure service level agreements are met.

What they look for

Windows OS SQL Server IIS Web Services Networking LAN Setup Troubleshooting Application Support Hardware Maintenance Problem-solving Analytical Skills SQL Queries Database Operations

Requirements

Requires hands-on experience with Windows OS, SQL Server, and IIS configuration. Candidates must possess strong problem-solving skills and the ability to perform networking tasks and application maintenance.

Full description

Your Profile

  • Provide client support for software and hardware issue resolution, conducting cinema visits for installations and maintenance, and updating hardware records.
  • The candidate should have hands-on experience in Windows OS installation and configuration, SQL database operations, and basic networking including LAN setup and troubleshooting.
  • Identify the underlying causes of application errors and implement solution.
  • Monitor application performance, identify inefficiencies, and implement strategies to improve reliability and speed.
  • Work with cross-functional teams, including internal and clients, to address technical challenges and improve application performance.
  • Manage and prioritize support tickets, ensuring timely resolution and meeting service level agreements (SLAs).
  • Perform regular maintenance, updates, and configuration changes to applications.

Your Checklist

  • Excellent problem-solving and analytical skills.
  • Good knowledge of SQL Server (Installation, Backup, SQL Queries, etc) is must
  • Knowledge of IIS, configuring Web Service in IIS.
  • Ability to collaborate effectively and meet SLAs.
  • Relevant experience in application support software tools or a similar role will be an added advantage
  • Fluency in regional langauage

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