Sr. Business Analyst

City Brewing Company – Who We Are

With our roots in La Crosse, WI, we are proud to be North America’s largest co-packager of alcoholic beverages with four locations across the United States. Through our focuses on Safety throughout our facilities, Quality of products produced for our customers, Communication at all levels, Growth of not just our locations but also of our employees in their careers, and Performance with our ability to meet deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow.

Job Summary

The Senior Business Analyst is responsible for understanding business needs across a multi-site brewing and manufacturing enterprise and translating them into clear, actionable requirements and solutions. This role serves as the bridge between plant operations, supply chain, finance, and corporate functions and the IT teams and vendors that deliver technology. The Senior Business Analyst leads discovery, process analysis, requirements definition, solution evaluation, and validation for technology initiatives, reviews vendor deliverables against defined standards, and supports delivery by managing the scope, schedule, and risks of the work they own, in alignment with IIBA (BABOK) best practices and organizational objectives

Duties and Responsibilities

Requirements & Business Analysis

• Elicit, analyze, and document business needs through workshops, interviews, site visits, and process observation at brewery and warehouse locations.
• Develop and maintain business requirements, functional specifications, use cases, user stories, and acceptance criteria that are clear, testable, and traceable.
• Maintain requirements traceability from initial business need through design, testing, and deployment.
• Analyze, prioritize, and manage changes to requirements, ensuring stakeholders understand trade-offs and impacts.
• Serve as the subject matter expert on business analysis practices, mentoring junior analysts and business partners.

Process & Data Analysis

• Map current-state and future-state business processes, identify gaps and inefficiencies, and recommend process and technology improvements.
• Analyze operational and system data to quantify problems, validate assumptions, and support data-driven recommendations.
• Define data, reporting, and integration requirements, partnering with Data and Applications teams to ensure solutions meet business needs.
• Identify opportunities for automation and standardization across plants and functions.

Solution Evaluation & Vendor Deliverables

• Build business cases, cost-benefit analyses, and solution options to support technology evaluation, selection, and investment decisions.
• Develop vendor evaluation criteria, scorecards, and requirements-based fit-gap analyses for software and service providers.
• Review and validate vendor deliverables, including requirements, designs, test plans, and training materials, against defined standards and contractual obligations.
• Plan and facilitate user acceptance testing, validate that solutions meet acceptance criteria, and support cutover and go-live readiness.
• Measure and report benefits realization after go-live to confirm that solutions deliver their intended business value.

Stakeholder Engagement & Change Enablement

• Build trusted relationships with plant managers, operations leaders, and business sponsors across multiple sites.
• Facilitate working sessions and decision-making among stakeholders with competing priorities, translating technical concepts into business language.
• Support change management, communication, and training activities that drive adoption of new systems and processes.

Project Support

• Manage the scope, schedule, and deliverables for analysis and small-to-medium initiatives, from initiation through closeout.
• Support larger projects by maintaining requirements and decision logs, tracking risks, issues, and dependencies, and providing status updates to the project manager and sponsors.
• Partner with Infrastructure, Applications, Data, and Cybersecurity teams to ensure solutions are designed, integrated, and secured appropriately.
• Maintain project documentation and lessons learned, and ensure compliance with IT policies, security standards, and audit requirements.

Minimum Qualifications

• Bachelor's degree in Information Technology, Business, Computer Science, Engineering, or related field; or equivalent experience.
• 7+ years of experience as a business analyst in an IT, operations, or supply chain environment. (Required)
• Strong working knowledge of business analysis standards and techniques (IIBA/BABOK), including requirements elicitation, process modeling, and documentation.
• Proven experience supporting enterprise application implementations (e.g., ERP, WMS, MES, CMMS, or similar) from requirements through go-live.
• Experience reviewing vendor deliverables, SOWs, and project plans.
• Working knowledge of project management practices (PMI/PMBOK, agile, or hybrid), with experience managing small-to-medium initiatives.
• Hands-on experience with requirements and collaboration tools (e.g., Jira, Azure DevOps, Confluence, Visio, Smartsheet).
• Excellent written and verbal communication, facilitation, and analytical problem-solving skills.
• Ability to manage multiple concurrent priorities in a fast-paced 24/7 manufacturing environment.
• Certifications such as CBAP, PMI-PBA, or CCBA; PMP, CAPM, or Agile/Scrum a plus.

City Brewery is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.