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Dawar Consulting, Inc.

Senior Systems Support Engineer

Dawar Consulting, Inc. Pleasanton, California, United States · $164K/yr

IT Services and IT Consulting · 51-200 employees

Sep 18
support-engineer Senior (5-10 yrs) Contractor United States
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About the role

The Senior Systems Support Engineer will install, maintain, and troubleshoot laboratory instruments and networked systems across R&D and clinical environments. They are responsible for managing network infrastructure, including firewalls and switches, while ensuring compliance with FDA/ISO requirements.

What they look for

Laboratory instrument support Network connectivity Hardware troubleshooting Software troubleshooting IP addressing Subnetting Fortigate firewalls VLANs Switches Routing DNS DHCP ServiceNow IQ/OQ qualification FDA/ISO compliance Technical training

Requirements

Candidates must have an associate degree in a technical field and at least 5 years of experience supporting networked laboratory or medical equipment. Proficiency in network security, specifically with Fortigate firewalls, and hands-on experience with IP networking are required.

Benefits

Medical Paid sick leave 401k

Full description

Our client, a world leader in life sciences and biotechnology, is looking for a “Senior Systems Support Engineer" based in Pleasanton, CA.

Job Duration: Long Term Contract (Possibility Of Extension)

Pay Rate : $79/hr on W2

Company Benefits: Medical, Paid Sick leave, 401K

Travel: Local travel to Santa Clara, CA as needed

Job Overview

Seeking a Senior Systems Support Engineer to support laboratory instruments, software, and networked systems used across R&D and Clinical Operations. This role has a strong focus on networking and connectivity, along with hands-on instrument installation, qualification, maintenance, and troubleshooting.

Key Responsibilities

  • Install,

relocate, deinstall, qualify, and perform preventive maintenance and repairs on laboratory instruments and systems.

  • Troubleshoot

instrument hardware, software, and network connectivity issues and perform root-cause analysis.

  • Manage

IP addressing and connectivity for networked laboratory instruments.

  • Configure

and troubleshoot Fortigate firewalls, VLANs, switches, routing, DNS/DHCP, and related network infrastructure.

  • Provide

onsite and remote IT/networking support for R&D and laboratory environments.

  • Manage

service requests and coordinate/triage issues through ServiceNow.

  • Document

service, maintenance, and qualification activities accurately in equipment management systems.

  • Execute

and support IQ/OQ qualification activities and work within applicable FDA/ISO requirements.

  • Provide

technical guidance and training to team members as expertise develops.

Required Qualifications

  • Associate

degree in Electrical/Electronic Engineering, Computer Science, IT/Networking, or equivalent experience.

  • 5+

years of experience supporting medical/laboratory equipment and/or networked systems in R&D, hospital, or clinical laboratory environments.

  • Hands-on

experience with IP addressing/subnetting, VLANs, switches, routers, and firewalls.

  • Direct

experience configuring and troubleshooting Fortigate or similar firewall/network security appliances.

  • Working

knowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.

Preferred

  • Networking

certification such as CCNA, Network+, or Fortinet certification.

If interested, please send us your updated resume at

hr@dawarconsulting.com/akansha@dawarconsulting.com

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