Digital Product Analyst

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Digital Product Analyst.

In this hands-on role, you’ll help shape, deliver and manage key journeys and features across HSBC UK Mobile and Online Banking. You’ll sit close to customer insight, data and day-to-day product performance—working with Product, Technology, Design, Analytics and business stakeholders to turn customer needs into measurable improvements that make banking simpler, clearer and more accessible for millions of customers.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Work as part of an agile squad, contributing to sprint planning, refinement, reviews and retrospectives
• Build a clear understanding of customer needs using research, feedback, complaints, frontline insight, usability findings and behavioural data
• Help clarify problem statements and shape solution options, balancing customer value, business impact, feasibility, security, risk and accessibility
• Support backlog management and prioritisation with evidence-based analysis and a clear view of intended outcomes
• Coordinate delivery across Technology, Design, Testing, Operations, Risk, Fraud and Compliance to ensure smooth releases and robust outcomes
• Monitor journey and feature performance (including OKRs), share insights with stakeholders, and drive continuous improvement through BAU ownership

To be successful in this role you should meet the following requirements:

• Work as part of an agile squad, contributing to sprint planning, refinement, reviews and retrospectives
• Build a clear understanding of customer needs using research, feedback, complaints, frontline insight, usability findings and behavioural data
• Help clarify problem statements and shape solution options, balancing customer value, business impact, feasibility, security, risk and accessibility
• Support backlog management and prioritisation with evidence-based analysis and a clear view of intended outcomes
• Coordinate delivery across Technology, Design, Testing, Operations, Risk, Fraud and Compliance to ensure smooth releases and robust outcomes
• Monitor journey and feature performance (including OKRs), share insights with stakeholders, and drive continuous improvement through BAU ownership

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.