About the role
The Business Systems Analyst will lead requirement discovery, facilitate workshops, and produce high-quality documentation such as BRDs and user stories. They will also partner with technical teams to translate business needs into solutions while managing end-to-end delivery and driving change management.
What they look for
Requirements
Candidates must hold a bachelor's degree in Business Administration, IT, or a related field and possess at least 3 years of experience in business or systems analysis. Strong analytical skills, proficiency in BA tools, and experience in retail or supply chain domains are required.
Full description
Description & Requirements
Is this your next challenge in business analyst?
The challenge is to:
- Lead requirement discovery with stakeholders across functions and seniority levels; facilitate workshops to define problem statements, scope, success metrics, and priorities
- Produce high-quality deliverables including BRD (Business Requirement Document), user stories, process flows, data mapping, functional specifications, and benefits/cost justification
- Partner with system owners, architects, developers, and vendors to translate business needs into solution options; assess impacts, dependencies, risks, and recommend the best approach
- Define test strategy and QA approach; prepare test scenarios/data, coordinate SIT/UAT, manage defect triage, and ensure fit-for-purpose delivery
- Drive change management: user communication, training materials, UAT sign-off, cutover planning, and post-implementation support/continuous improvement
- Establish trusted relationships with business and technology teams; proactively manage expectations, negotiate scope, and resolve conflicts or ambiguity
- Own end-to-end delivery for medium to large initiatives (or multiple enhancements) across SDLC/Agile; govern requirements, traceability, acceptance criteria, and sign-offs
- Promote BA best practices and standards; mentor junior analysts and review deliverables to ensure clarity, completeness, and consistency
Do you have experience in business analysis?
- Bachelor’s degree in Business Administration, Information Technology, or related discipline
- 3+ years of Business Analyst / System Analyst experience, preferably in retail, eCommerce, supply chain, CRM/loyalty, or POS-related domains
- Strong analytical and structured thinking with attention to detail; able to work independently in a fast-paced environment
- Hands-on experience in requirements elicitation techniques and BA artefacts (e.g., user stories, BPMN/process mapping, data mapping, wireframes, acceptance criteria)
- Proven stakeholder management and influencing skills, including experience presenting to management and driving alignment on scope, priorities, and trade-offs
- Strong vendor management skills, including experience working with external system integrators/SaaS providers; able to manage deliverables, timelines, SLAs, and issue escalation
- Strong knowledge of product QA and testing practices, including unit testing, SIT, UAT, and regression testing; able to define test scenarios/acceptance criteria, support defect triage, and ensure quality delivery
- Excellent communication and presentation skills in English and Chinese; able to translate complex concepts for both business and technical audiences
- Good understanding of SDLC/Agile delivery and testing practices; experience supporting SIT/UAT and defect triage is a plus
- Experience with common BA tools (e.g., Jira/Confluence) and data analysis (e.g., SQL/Excel/BI) is an advantage
- Hands-on experience as a citizen developer to build workflow automation / low-code apps (e.g., Microsoft Power Apps / Power Platform, ServiceNow) is an advantage
DFI Retail Group is a leading Asian retailer, driven by its purpose to “Sustainably Serve Asia for Generations with Everyday Moments”.
At 30 Jun 2025, the Group and its associates operated over 7,500 outlets and employed over 83,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.
The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, including its associates, operates a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.
The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s businesses are managed from Hong Kong. DFI Retail Group is a member of the Jardine Matheson Group.
DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website https://www.dfiretailgroup.com
General information
Name
Business Systems Analyst
Job Posting date
17-Apr-2026
Job Code
J000118
Country/Region
Hong Kong
Banner
DFI Retail Group
Department
IT
Section
Quarry Bay
Site
FWD Tower
Job Type
Store Support Centre
Job ID
16537
