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AMADA AMERICA, INC.

Customer Support Engineer Automation - San Jose CA

AMADA AMERICA, INC. Alameda County, California, United States · $62K/yr

Machinery Manufacturing · 501-1,000 employees

Sep 16
support-engineer Mid (2-5 yrs) Full-time United States
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About the role

The Customer Support Engineer is responsible for managing the total equipment installation process and providing ongoing technical support at customer sites. This includes troubleshooting mechanical, electrical, and control systems, as well as conducting customer training on software and machine operation.

What they look for

Mechanical troubleshooting Hydraulic systems Pneumatic systems Electrical systems Control systems Network troubleshooting Equipment installation Amada applications software Part programming Customer training Technical reporting Hand tools Volt/Ohm meter Oscilloscope Windows OS Blueprint reading

Requirements

Candidates should have a 2-year or 4-year degree in Electronics and proficiency in troubleshooting complex industrial systems. The role requires the ability to travel, lift up to 50 lbs, and maintain excellent customer relations.

Benefits

Major Medical Hospitalization Pharmacy Dental Vision 401(k) Plan Profit Sharing Life Insurance Long-Term Disability 12 Paid Holidays Travel Accommodations Travel/Milage Pay Work Boot Voucher Uniform Laptop Cellphone Toolbox

Full description

ESSENTIAL FUNCTIONS:

  • Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
  • Able to precisely follow layout drawings and blue prints used in the installation of equipment.
  • Complete status (service) reports on a daily basis and expense reports on a weekly basis.
  • The ability to communicate in the English language.
  • Excellent customer relations and follow through.
  • Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
  • Operation, applications, software, and part programming capabilities, and customer training of such.
  • Use of Amada applications software used in line control and part programming.
  • Regular travel within assigned territories.
  • Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

  • The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

  • Reports to Regional Service Manager

SUBORDINATE STAFF:

  • None

KNOWLEDGE:

  • A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

  • Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
  • Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
  • Working knowledge of computers and Windows OS.
  • Ability to read and interpret mechanical and electrical drawings.
  • Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

TRAVEL:

  • Routine travel within assigned territories with occasional over night stays.
  • Territory: San Jose, CA

PAY RATE: $30.00 /HR

BENEFITS:

  • Major Medical and Hospitalization
  • Pharmacy
  • Dental
  • Vision
  • 401(k) Plan
  • Profit Sharing
  • Life Insurance
  • Long-Term Disability
  • 12 Paid Holidays
  • Travel Accommodations
  • Travel/Milage Pay
  • $200 Work Boot Voucher
  • Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS: LIFTING: Average Weight: 50 lb. Frequency: Daily

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