Assistant Manager / Manager (Service Delivery)
Public Service Division Singapore, Singapore
IT Services and IT Consulting · 1,001-5,000 employees
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About the role
The role involves implementing service strategies and plans to meet identified needs within the social service sector while partnering with agencies to improve service delivery. You will also be responsible for strengthening service capacity, managing performance indicators, and overseeing budgetary operations for community funding.
What they look for
Requirements
The ideal candidate should have 2 to 7 years of experience in the human services sector with strong project management and stakeholder engagement skills. Experience in programme design or planning is considered advantageous for this position.
Full description
[What the role is]
Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).
[What you will be working on]
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.
1. Implementing service strategies and plans to meet identified needs and gaps:
- Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
- Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
- Guide SSAs in development of services to meet prioritised needs and gaps;
- Using data and ground experience to improve service delivery;
- Overseeing assessments of funding proposals of new programmes; and
- Assessing and evaluating current portfolio of initiatives and programmes
2. Strengthen service capacity and capability by partnering service providers to:
- Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
- Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
- Set and/or achieve output, outcome and impact indicators for services;
- Manage and evaluate their performance;
- Allocate community funding to critical and needed services; and
- Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
3. Support the Services Group and NCSS as and when required
[What we are looking for]
Personal Competencies
Thinking Clearly and Making Sound Judgements
Working Effectively with Citizens and Stakeholders
Social Service Sector Knowledge
Project Management
Social Service Planning
Monitoring and Impact Evaluation
Skills Required
Stakeholder Management Skills
Influencing, Facilitation and Communication Skills
Project Management Skills
Experience & Special Certifications
2 to 7 years experience in human services sector
Experience in programme design and/or planning is advantageous
Only shortlisted candidates will be notified
