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Support Engineer (MPMKVVCL, Bhopal)

Centre Entrepreneurship Development Madhya Pradesh India ₹398K/yr

Non-profit Organizations · 11-50 employees

16 h ago
support-engineer Mid (2-5 yrs) Contractor
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About the role

The Support Engineer will investigate and resolve application, hardware, and network issues for end users. They are also responsible for administering system maintenance, software updates, and upgrades in accordance with company policies.

What they look for

System support Software support Hardware support Application support Network support Windows Server OS Windows Workstation OS Microsoft SCCM Microsoft Office 365 Suite Microsoft Exchange Active Directory Troubleshooting System maintenance Database exports Software installation

Requirements

Candidates must hold a degree in B.E., B.Tech, MCA, M.E., M.Tech, B.Sc, or M.Sc. A minimum of 2 years of experience in system, software, and hardware support is required.

Full description

NAME OF THE DEPARTMENT/OFFICES/SUB OFFICES: MPMKVVCL, Bhopal

JOB DESCRIPTION

JOB TITLE Support Engineer

TOTAL NUMBER OF POSITION 3

ESSENTIAL QUALIFICATION B.E. / B.Tech/MCA/ M.E./M.Tech/B.Sc/M.Sc./Graduate

TECHNICAL QUALIFICATION IF REQUIRED •Experience in System support, Software and Hardware support, Application and Network support.

  • Experience in Windows Server OS (2008/2012/2016),Windows Workstation OS, Microsoft SCCM,Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage)
  • Field incoming problems from end users to resolve application issues in accordance with end user.
  • Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills
  • Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy.
  • Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard.
  • Identify and learn appropriate software applications used and supported by the Company.
  • Administer support/system maintenance activities in accordance with instructions provided by the senior

DESIRABLE QUALIFICATION IF REQUIRED

EXPERIENCE Minimum 2 Years

ROLE AND RESPONSIBILITY Support Engineer

KEY SKILLS

  • Experience in System support, Software and Hardware support, Application and Network support.
  • Experience in Windows Server OS (2008/2012/2016),Windows Workstation OS, Microsoft SCCM,Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage)
  • Field incoming problems from end users to resolve application issues in accordance with end user.
  • Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills
  • Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy.
  • Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard.
  • Identify and learn appropriate software applications used and supported by the Company.
  • Administer support/system maintenance activities in accordance with instructions provided by the senior

LOCATION MPMKVVCL, Bhopal

WAGES 33200

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