Business Analyst - Aftermarket Solution

Principal Activities

• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements and Business Requirements Document), Use Cases, GUI, Screen and Interface designs).

• Successfully engage in multiple initiatives simultaneously.

• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.

• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

• Develop and maintain analytical models to support customer coverage, service eligibility, and revenue opportunities.

• Analyze information resources regarding market trends, customer needs, historical data, and internal margin/revenue targets to provide actionable recommendations on pricing, product costing, and market strategies.

• Determine best use of ERP systems to support business practices and other best practice techniques

• Defines and participates in analysis of interfaces to ERP and other integrated systems.

• Build your knowledge of other information systems and be able to speak to their capabilities in the context of our business.

• Supports queries and reports to address operating needs.

• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues.

• Provide updates at daily/weekly meetings and activity/priority reporting.

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

• Experience with an IFS v7 or higher ERP system and associated business processes.

• Demonstrated aptitude for analytics.

• Ability to manage a large amount of transactional data and determine trends up to part number level using statistical and analytical tools.

• Manage multiple priorities; both independently and as a team player.

• Be an independent problem solver with the ability to creatively translate business requirements into technical solutions.

• Skills to communicate complex ideas effectively.

• Strong proficiency in data analysis and visualization tools (e.g. Excel, Power BI).

• Experience working with CRM systems (e.g. Dynamics 365, Salesforce).

• Understanding of database management systems.

• Show a strong ability to solve problems creatively, thru innovation & process re-engineering.

• Have demonstrated interpersonal skills: ability to establish confidence, rapport and foster cooperative relationships with clients and coworkers.

• Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.

• Strong skills in MS Office Suite.

• Project Management skills.

• Must be a US Citizen.

Education & Experience

• 2+ years in an analytical reporting role, preferably in a manufacturing environment.

• 4-year degree in business administration or related field preferred

CIRCOR is an EEO Employer of Females/ Minorities/ Veterans/ Individuals with Disabilities