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About the role
The Solutions Engineer will provide technical due diligence and architecture assessments to support the sales process for enterprise customers. They will act as the primary technical point of contact, managing RFPs and ensuring seamless integration between customer requirements and the platform.
What they look for
Requirements
Candidates should possess strong interpersonal skills and technical expertise in cloud architecture, access control, and information security principles. Experience managing technical pre-sales processes and the ability to translate complex technical topics into clear documentation are essential.
Full description
We are looking for a
Solution Engineer (m/f/d)
for our customer Essentry GmbH
Your day at a glance:
Provide technical due diligence for customers, potential customers, consultants and channel partners
Map customer requirements to our platform's existing configuration and integration options, and show how the platform fits into their IT landscape
Assist the sales process by providing technical knowledge and architecture assessments
Complete customer security questionnaires and RFPs
Act as the technical point of contact for customers' IT and information security teams during reviews of our platform
Provide feedback from the field to help improve our processes
Work at the intersection of Sales, Engineering and Customer Success, making sure customer requirements, technical feasibility and delivery plans stay aligned from first contact to go-live
Share requirements our platform doesn't cover yet with Engineering as clear, prioritized input based on what you see in the field
Ensure a smooth handover to Customer Success, so solution designs, agreed integrations and open points carry over into the rollout
Create and maintain technical documentation, including solution designs, integration guides, architecture overviews and a reusable library of answers for questionnaires and RFPs
Deploy and manage Proofs of Concepts for enterprise customers
What makes you a great fit:
Interpersonal communication skills and the ability to communicate with stakeholders at different levels
Technical knowledge or specialty knowledge in Access Control, Cloud Architecture
Solid understanding of information security principles and the ability to explain our security architecture clearly to technical and non-technical audiences
Experience managing technical pre-sales processes with a team of sales professionals
Comfortable working across teams and keeping Sales, Engineering and Customer Success on the same page
Structured way of working and enjoy turning complex technical topics into clear, reusable documentation
Enthusiastic, self-starter with a charismatic personality
Strong desire to grow professionally
An asset if you have:
Previous experience with Access Control Systems like Genetec, C-Cure, Lenel, Gallagher, Honeywell Pro-Watch etc.
Previous experience designing enterprise access control solutions
Advanced knowledge in networking technology and architecture
Experience with ISO 27001 and related frameworks such as BSI IT-Grundschutz, SOC 2 or NIST
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