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Pentair

Technical Support Engineer

Pentair Fredericia Municipality, Region of Southern Denmark, Denmark

Industrial Machinery Manufacturing · 5,001-10,000 employees

6 d ago
support-engineer Senior (5-10 yrs) Full-time Denmark
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About the role

Provide technical support to internal and external customers through problem analysis, maintenance, and on-site service visits. Manage technical databases, conduct training sessions, and participate in project teams to ensure high customer satisfaction.

What they look for

Technical Support Problem Analysis Compressor Technology Cooling Technology PLC Systems Siemens Calibration Troubleshooting Commissioning Customer Service Technical Training CRM Systems Mechanical Engineering Electrical Engineering Process Technology

Requirements

Requires an MBO+ or HBO degree in Mechanical, Electrical, or Process Engineering with 5-7 years of relevant experience. Candidates must be proficient in English, German, and Danish, with strong technical knowledge of PLC systems and compressor technology.

Full description

Job Description:

Pentair Flow is a Global Technology Leader in the Sustainable Process Solutions market. Within our Flow business unit, the product category ‘Sustainable Process Solutions’ is committed to minimizing climate change with leading renewable energy and carbon capture solutions.

Whether CO2 Recovery and Extraction for carbon utilization and storage or Biogas Upgrading into Biomethane and CO2, our technologies help our customers to lower their carbon footprint and become part of the circular economy. As a Technical Support Engineer with Pentair you will provide Technical Support both internally with various disciplines and externally with customers, suppliers and sales offices to handle the support requests and to maintain and maximize our customer satisfaction, and guarantee continuity and consistency within the Technical Support department. This by means of telephone, written or on-site contact, whereby independent tinkering, adjustments, calibration, electrical connection as well as programming of various devices and machines can be an assignment. In this role you will report to the Global Operations Leader.

You will:

  • Provide technical support to customers (internal as well external)
  • Perform problem analysis and provide advice.
  • Optimize product quality and provide support/prepare Service visits to customers.
  • Maintain the Pentair – Haffmans, Union and Witterman information database.
  • Setting up, managing, and providing internal and external technical training courses
  • Participate active in Project teams.
  • Participate in the technical support service to provide 24-7 remote and onsite service support to our customers.
  • Perform occasional external maintenance, calibrations, repairs, troubleshooting and short commissioning of all equipment.
  • Perform Onsite Audit on CO2 and Biogas upgrading Plants
  • Willing to travel for short periods of time (25-40%)

Key Qualifications:

  • MBO+ or HBO education in Mechanical Engineering, Electrical Engineering AOT or Process Technology.
  • At least 5-7 years of work experience as a (Service) Engineer or in a similar role.
  • Language skills, English (good speaking and writing skills), Danish(good speaking and writing skills) German (good speaking and writing skills) and French (good speaking skills).
  • Good technical knowledge of Compressor Technology, Cooling Technology and PLC systems (Siemens).
  • Flexible attitude, results-orientated, team player
  • Knowledge of CRM systems

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

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