DevOps Engineer

Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

Summary

We are seeking a skilled and proactive DevOps Engineer to join our team. The ideal candidate will have strong experience in AWS infrastructure, Linux administration, EKS clustering, automation, patch management, monitoring, PostgreSQL exposure, and PCI-compliant environments. This role requires expertise in building, maintaining, and optimizing cloud-based environments, supporting Java-based applications, and ensuring high availability, security, compliance, and operational excellence. The candidate will also participate in the on-call pager support rotation.

• Design, implement, and manage scalable, secure, and highly available AWS infrastructure.
• Administer and support Linux-based systems in production and non-production environments.
• Deploy, manage, and troubleshoot EKS (Elastic Kubernetes Service) clusters.
• Handle SSL certificate management, including renewals, deployments, and troubleshooting across applications and environments.
• Manage patch management activities for Linux servers, cloud infrastructure, and related systems to ensure security, compliance, and stability.
• Develop and maintain automation scripts using Shell scripting and Python.
• Build, maintain, and manage infrastructure as code using CloudFormation and Terraform.
• Monitor and support Java-based applications, ensuring performance, availability, and reliability.
• Configure, maintain, and enhance observability solutions using New Relic and Grafana.
• Drive automation initiatives to improve deployment processes, reduce manual effort, and increase system reliability.
• Build, manage, and maintain infrastructure in compliance with PCI requirements and security best practices.
• Participate in the on-call pager support rotation and respond to production incidents as required.
• Collaborate with development, QA, and infrastructure teams to streamline CI/CD and deployment workflows.
• Troubleshoot infrastructure, application, and environment issues, and perform root cause analysis for production incidents.
• Create and maintain documentation for infrastructure, operational procedures, and troubleshooting guides.

Requirements

• Strong hands-on experience with AWS Infrastructure and cloud-native services.
• Strong Linux administration and troubleshooting skills.
• Experience managing EKS/Kubernetes clusters.
• Solid experience with SSL certificate management.
• Experience with patch management for Linux systems and cloud-based infrastructure.
• Proficiency in Shell scripting and Python.
• Strong experience with CloudFormation and Terraform.
• Experience monitoring and troubleshooting Java-based applications.
• Hands-on experience with New Relic and Grafana.
• Familiarity with PostgreSQL databases, including basic administration, monitoring, and troubleshooting.
• Strong background in automation and process improvement.
• Experience building, managing, and supporting infrastructure in PCI-compliant environments.
• Must participate in on-call pager support rotation.
• Excellent problem-solving, communication, and collaboration skills.

Preferred Qualifications

• Experience with CI/CD pipeline tools and deployment automation.
• Knowledge of containerization and orchestration best practices.
• Familiarity with cloud security and infrastructure best practices.
• Experience in incident management, problem management, and root cause analysis.
• Ability to work effectively in a fast-paced production support environment.
• AWS Architect certification is a plus.
• Red Hat Certified System Administrator (RHCSA) certification is a plus.

Applicants must be legally authorized to work in the United States without current or future employer sponsorship.