Client Success Associate, Billington CyberSecurity

About Billington Cybersecurity:

Since 2010, Billington CyberSecurity has convened the senior-most government officials and industry leaders to strengthen the cybersecurity of the United States and its allies. Our portfolio includes the flagship Billington Federal Cybersecurity Summit in Washington, D.C., the State & Local Cybersecurity Summit, the Critical Infrastructure Cybersecurity Summit, and year-round digital programs. Together they bring together leaders from every level of government, industry, academia and the nonprofit sector to share strategies, challenges, tools and practices.

Position Overview:

The Client Success Associate is Billington's primary point of contact for our top sponsors. You'll actively manage the relationship from contract signature through post-event debrief, making sure each sponsor's year-round program, built around our Federal, State & Local and Critical Infrastructure summits, is delivered effectively and drives real value. These relationship-management and client support efforts are essential to the successful execution of Billington summits and to ongoing sponsor renewal and retention.

This individual is a member of the Billington Sales team and reports to the VP of Sales, but works closely with colleagues across the organization, including marketing, content and operations.

This is a strong opportunity for an early-career professional ready to take ownership of client relationships. You will join a highly collaborative and growing company with a 17-year track record of producing successful events in the cybersecurity space. Our team offers an immersive experience from Day 1, providing invaluable engagement with a broad range of leading cyber and technology companies and the opportunity to learn about all aspects of producing large-scale, market-leading in-person events. We provide full onboarding and training on our market, events and client-management process.

Key Responsibilities:

Client relationship management

● Serve as the trusted day-to-day point of contact for a portfolio of top sponsors, building strong, proactive relationships with their marketing and events teams

● Run regular check-ins with each sponsor (biweekly in the lead-up to events) to review deliverables, deadlines and goals

● Understand each sponsor's objectives and advocate for them internally to get the most value from their program

● Schedule and lead post-event debriefs, deliver ROI reports, and collect sponsor feedback to improve future programs

● Anticipate issues, resolve concerns quickly, and escalate when needed

● Share sponsor health, satisfaction and feedback with account owners to support renewals and growth

● Ensure all top sponsor engagements are accurately tracked in Hubspot, Billington’s sales CRM platform.

Program onboarding and fulfillment

● Onboard new sponsors: gather logos, company details and program requirements, and make sure sponsors are presented accurately across signage, websites and communications

● Track all sponsor deliverables, and coordinate with the content, marketing and meetings teams to execute them on time

● Coordinate with the Billington content team on sponsor speaking roles, and guide sponsors through the content process

● Manage the booth selection process with the meetings team

● Track available inventory of exhibit hall booth space, speaking opportunities and other key sponsorship deliverables

● Support sponsors on registration, event app configuration for badge scanning, private meeting rooms and other on-site logistics

● Deliver lead and attendee data to sponsors in line with attendee privacy preferences

● Work with the VP of VIP Events on sponsor participation in VIP and diplomatic receptions

On-site event support

● Attend and support all Billington events, including summits, leadership breakfasts, and VIP receptions, and serve as the on-site point of contact for sponsors

● Provide other on-site staffing support at Billington events as needed

● Travel to out-of-town events as required

● Other duties as assigned

Requirements

● Bachelor's degree or equivalent experience

● 1–3 years of professional experience in client services, account management, event sponsorship, or a related client-facing role (agency, events, association, B2B or B2G experience preferred)

● Highly organized and detail-oriented, able to manage many clients, deliverables and deadlines at once, especially in the run-up to events

● Strong relationship skills, with the confidence to be a client's go-to contact and to represent the company professionally with senior executives

● Excellent written and verbal communication skills

● Proactive problem-solver who follows through and owns outcomes

● Collaborative, and comfortable coordinating across teams

● Comfortable and proficient with CRM and productivity tools; experience with HubSpot, Salesforce, Google Workspace, event-app platforms (Whova, Cvent, etc.) is a plus

● Interest in cybersecurity or the public sector is a plus; no prior industry knowledge required

● Available for evening events and periodic travel

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.