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Avid

Technical Support Engineer

Avid Manila, Metro Manila, Philippines

Software Development · 1,001-5,000 employees

Sep 15
support-engineer Mid (2-5 yrs) Full-time Philippines
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About the role

Provides technical support to customers and field engineers by diagnosing and troubleshooting complex computer systems and software. Reports maintenance problems and bugs to engineering teams while assisting with customer training and installations.

What they look for

Technical Support Troubleshooting Debugging Computer Systems Software Engineering Customer Training Installations Systems Level Software Maintenance Customer Focus

Requirements

Requires experience in supporting sophisticated technical products and systems-level software. Candidates should be capable of handling complex issues where standard processes have failed.

Full description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Provides technical support to customers, field engineers, and certified technicians who are diagnosing, troubleshooting, repairing, and debugging complex computer systems and/or complex software. Responds to situations where standard documented processes have failed to isolate or fix problems in malfunctioning equipment and software. Reports design, reliability, and maintenance problems or bugs to design engineers/software engineering. May be involved in customer training and installations.  Provides direct support to customers/users where the product is highly technical or sophisticated in nature, such as with systems level software, and where the user may have a technical background.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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