the LEGO Group

Maintenance Technical Writer

the LEGO Group Richmond, Virginia, United States · $75K/yr

Manufacturing · 10,001+ employees

Yesterday
technical-writer Mid (2-5 yrs) Full-time United States
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About the role

Create, maintain, and improve Standard Work and training documentation, ensuring it is accurate, standardized, accessible, and properly controlled. Support training programs, track training metrics, assist with audits, and contribute to continuous improvement initiatives in collaboration with local and global teams.

What they look for

Technical Documentation Standard Work Documentation Training Documentation Written Communication Documentation Management Version Control Cross-Functional Collaboration Attention To Detail Problem-Solving Training Program Support Training Metrics Audit Support Lean Manufacturing 5S Continuous Improvement Process Improvement

Requirements

Candidates should have experience creating or managing technical documentation in a manufacturing or technical environment, along with strong written communication, organization, attention to detail, analytical thinking, and collaboration skills. Experience supporting training, documentation management, or process improvement is expected; familiarity with Lean Manufacturing or 5S is preferred, and domestic and international travel may be required.

Benefits

Family Care Leave Life Insurance Disability Insurance Wellbeing Programs Colleague Discount Bonus Scheme Hybrid Working

Full description

Job Description

The Technical Writer partners with Training and Operations to create, maintain, and improve Standard Work documentation that supports a safe, productive, and highly skilled workforce. This role ensures local and global processes are clearly documented, standardized, and accessible while supporting employee training and continuous improvement initiatives across the organization.

Starting Pay: $36.00/hr

Schedule: Admin (8 AM - 4:30 pm)

What You'll Do 

  • Create, edit, translate, and maintain Standard Work and training documentation.
  • Partner with Process Owners, Global Job Trainers, and subject matter experts to ensure documentation is accurate and up to date.
  • Support training programs by maintaining training plans, skill matrices, and training records.
  • Manage documentation using company systems while ensuring version control and compliance.
  • Participate in continuous improvement initiatives, including Lean activities, process improvements, and new process implementation.
  • Track training metrics and support audits to ensure training and documentation standards are met.
  • Collaborate with global teams to promote standardized processes and share best practices.

Basic Qualifications

  • Experience creating or managing technical documentation in a manufacturing or technical environment.
  • Strong written communication and organizational skills with excellent attention to detail.
  • Ability to collaborate effectively with cross-functional teams and build strong working relationships.
  • Analytical mindset with strong problem-solving skills.
  • Experience supporting training programs, documentation management, or process improvement initiatives.
  • Familiarity with Lean Manufacturing, 5S, or continuous improvement methodologies is preferred.
  • Willingness to travel domestically and internationally for training as needed. ​

#LVA1

Compensation

The salary for this position has a range of $36.00 - $36.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.   The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”                                                                                                                                               The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

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