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System Support Engineer

Lenovo Hong Kong, Hong Kong Island, Hong Kong S.A.R.

IT Services and IT Consulting · 10,001+ employees

8 h ago
support-engineer Mid (2-5 yrs) Full-time Hong Kong S.A.R.
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About the role

The System Support Engineer is responsible for administering and troubleshooting network infrastructure, including Cisco switches, routers, and firewalls. They also manage incident and change processes, perform root cause analysis, and oversee security patching and vendor asset management.

What they look for

Cisco Switches Cisco Routers Firewalls Backup Monitoring Capacity Planning Preventive Maintenance Incident Management Change Management Root Cause Analysis NetBackup Patching Certificate Renewals Vulnerability Remediation Disaster Recovery Vendor Management Asset Management

Requirements

The role requires experience in network operations, incident management, and security compliance. Candidates should be proficient in backup operations, vulnerability remediation, and maintaining technical documentation.

Full description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Duties:

Operations – Administer and troubleshoot Cisco switches/routers and firewalls; daily backup monitoring, capacity planning, and preventive maintenance.

Incident & Change Management – Act as escalation point for network incidents; root cause analysis; backup/restore operations (NetBackup).

Security & Compliance – Execute patching, certificate renewals, vulnerability remediation; participate in annual DR and Site Failover drills.

Vendor & Asset Management – Vendor escalation and SLA monitoring; maintain asset/configuration records; support audits and procurement.

Documentation – Maintain network diagrams and procedures; conduct knowledge-sharing and handover sessions.

Additional Locations:

* Hong Kong

General Information

Req #

WD00106595

Career area:

Services

Country/Region:

Hong Kong

City:

Hong Kong

Date:

Wednesday, October 7, 2026

Working time:

Full-time

Additional Locations:

* Hong Kong

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