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Karomi

Project Manager - Mumbai

Karomi Navi Mumbai, Maharashtra, India

IT Services and IT Consulting · 51-200 employees

project-manager Principal (10+ yrs) Full-time Temporary India
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About the role

The Project Manager will act as the primary point of contact at the customer site to lead the ManageArtworks implementation and ensure successful project delivery. They will coordinate with cross-functional teams, manage project timelines, and oversee validation activities to ensure compliance with industry standards.

What they look for

Project Management SaaS Implementation Customer Onboarding Stakeholder Management Requirement Analysis Project Planning Risk Management UAT Validation Documentation IQ OQ PQ Defect Tracking Cross-functional Coordination Pharmaceutical Compliance Customer Success

Requirements

Candidates must hold a Bachelor's or Master's degree in Computer Science or a related field with 8-12 years of experience in project management or customer onboarding. Strong stakeholder management skills and experience with SaaS product implementations are essential for this role.

Full description

ROLE: PROJECT MANAGER – IMPLEMENTATION

LOCATION: MUMBAI

ABOUT KAROMI

ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) enables 4000 leading Global and Indian brands. We offer everything to get artwork projects going & manage every step of the packaging and artwork process. Companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.

OVERVIEW

We are looking for an experienced Project Manager / Onboarding Manager to lead the ManageArtworks implementation project at our customer's location in Mumbai. The role will serve as the primary point of contact (SPOC) at the customer site, coordinating closely with customer stakeholders and liaising with internal teams to ensure successful project execution and delivery. This is a one-year fixed-term contract opportunity, which may be extended beyond the initial term based on business requirements.

KEY DELIVERABLES

  • Act as the customer-side owner and primary point of contact

(SPOC) for the ManageArtworks implementation, driving the project to successful completion.

  • Collaborate closely with customer stakeholders

and internal teams to ensure effective communication, alignment, and timely resolution of issues.

•

Facilitate requirements discussions, track action items, and ensure project deliverables are aligned with business objectives.

  • Create, monitor, and drive project plans,

timelines, milestones, dependencies, and risks to ensure ontime delivery.

  • Coordinate with cross-functional teams and

follow up on tasks to keep implementation activities progressing as planned.

  • Plan and oversee UAT, testing, validation, and

deployment activities, ensuring solutions meet customer requirements and quality standards.

  • Proactively identify, escalate, and resolve

project challenges, risks, and change requests to minimize delivery impact.

  • Coordinate and support validation activities,

including IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification), validation documentation, test execution, defect tracking, and customer sign-offs in compliance with pharmaceutical industry requirements.

  • Support go-live, user adoption, stakeholder

engagement, and post-implementation stabilization to ensure long-term project success.

Requirements

KEY REQUIREMENTS

  • Bachelor's/Master's degree in Computer Science

or a related field.

  • 8-12 years of experience in project management,

implementation, or customer onboarding roles, with proven ownership of end-to-end delivery.

  • Strong customer-facing and stakeholder

management skills, with the ability to effectively coordinate between customers and internal teams.

  • Experience managing SaaS product

implementations; experience in SaaS onboarding projects is an added advantage.

  • Excellent communication, problem-solving, and

project coordination skills, with a strong focus on customer success and quality delivery.

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